Head of Operations / COO

About the Role

A seed-stage AI company serving manufacturers is hiring a Head of Operations / COO to own how the business runs day to day. Working closely with the founders, you will lead customer delivery and build the supplier and freight operations that help a small team serve more customers.

What You'll Do

• Own operations end to end, including customer onboarding, order execution, supplier and carrier coordination, and issue resolution.

• Build the processes, metrics, and playbooks needed to scale service for manufacturers.

• Partner with engineering to identify operational workflows that AI agents should automate next.

• Manage supplier and freight operations, vendor relationships, and service quality.

• Hire and lead the operations team as the business grows.

• Work with the founders on planning, finance, and company priorities.

What We're Looking For

• Senior operations leadership experience as a Head of Operations, COO, VP or Director of Operations, or in a similar role.

• Hands-on experience in supply chain, procurement, logistics, or manufacturing operations.

• Experience at an early-stage startup or on a small team, with a willingness to build processes from the ground up and stay hands-on.

• Strong quantitative, systems, and process design skills.

• Experience serving manufacturers in areas such as food, consumer goods, cosmetics, or chemicals is helpful.

• Freight brokerage, third-party logistics, or early startup experience is a plus.

Location

This is an on-site role in San Francisco, California, five days a week. Candidates may relocate from elsewhere in the United States.