Head of Operations

[Job Description] Head of Operations

Job Title: Head of Operations
Reports To: Global Commerce Business Senior Vice President at Korean HQ
Location: Los Angeles, CA
Status: Full Time, Exempt

Job Summary
The Head of Operations will play a pivotal role in managing and overseeing the entire operations function. This position will be responsible for building and optimizing operational processes, managing supply chain logistics, overseeing store operations (if applicable), driving operational excellence, and leading cross-functional teams to ensure that all operations align with strategic goals.
Responsibilities span the following functional areas:

Essential Functions and Responsibilities:

• Develop and implement strategies that align with marketing campaigns and product launches to enhance customer engagement and sales.
• Collaborate with marketing teams (including HQ Korea) to leverage operational data for strategic enhancements.
• Lead and mentor operations teams, promoting continuous improvement and accountability.
• Oversee supply chain processes to ensure efficiency and cost-effectiveness.
• Manage store operations to ensure optimal performance and customer satisfaction.
• Identify and implement improvements to enhance operational efficiency and reduce costs.
• Manage relationships with vendors and suppliers to ensure consistent supply.
• Develop and manage operations budget, aligning with financial targets.
• Lead across departments to align operational and business goals.
• Ensure adherence to regulations and implement risk mitigation strategies.
• Build and maintain positive relationships with clients, vendors, and other stakeholders.
• Collaborate with senior management (including Korea HQ) to develop and implement company policies and procedures; regular communication with HQ in Korea, with reporting in Korean, is required.
• Perform other related duties as required and assigned.

Required Experience and Skills:

• Experience in the beauty retail business or online/offline platform business in the U.S.
• Experience in establishing and implementing local marketing strategies in the U.S.
• Experience in handling multi-location operations and building infrastructure for scalability.
• Track record of managing multi-functional teams (logistics, customer service, warehousing, store operations, etc.).
• Leadership experience with major U.S. beauty and wellness retailers.
• Established network within the U.S. beauty and wellness industry.
• Demonstrated passion for the beauty and wellness industry, with a strong understanding of Korean and U.S. beauty trends and the U.S. retail landscape, is a plus.

Competency:

• Communication & Collaboration: Outstanding communication and interpersonal skills with the ability to collaborate across departments (marketing, sales, finance) and with external partners/vendors.
• Leadership & Team Management: Strong leadership abilities with experience in guiding, developing, and managing high-performing teams across different functional areas.
• Operations Management Expertise: In-depth knowledge of operational workflows, from supply chain management to customer service, with the ability to analyze and improve processes.
• Adaptability: Ability to thrive in a multi-cultural, fast-paced, rapidly changing environment and demonstrate a flexible, solutions-oriented approach.

Required Qualifications:

• A bachelors degree in Business Administration, Management, or a related field. An MBA or other relevant management degree is preferred.
• At least 10 years of expertise in the U.S. beauty industry, with recent experience in e-commerce business within the last 5 years.
• Bilingual in English/Korean strongly preferred (Korean: business-level proficiency).

Supervisory Responsibility
This position has direct supervisory responsibilities and serves as a coach and mentor for other positions in the department.

Travel
Local: less than 10%