Health Information/Patient Access Manager

Bachelor’s Degree in health information management, healthcare administration or related field from an accredited college or university plus five (5) years of experience in health information, patient access or registration services with one (1) year supervisory/managerial experience OR any combination of post-secondary education and/or experience totaling ten (10) years in health information management with one (1) year supervisory/managerial experience.

Must possess current Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) certification OR must obtain within three (3) months of employment with LHC. 

KNOWLEDGE, SKILLS AND ABILITIES

• In-depth understanding of Health Information Management (HIM) principles, including medical recordkeeping, data accuracy, and healthcare documentation standards and reporting.
• Strong working knowledge of HIPAA Privacy and Security Rules, 42 CFR Part 2, and other federal, state  and tribal privacy regulations.
• Familiarity with tribal health systems, Indian Health Service (IHS) guidelines, and healthcare operations in indigenous communities.
• Knowledge of electronic health record systems (e.g., RPMS, NextGen, Cerner) and health IT best practices.
• Understanding of medical terminology, coding practices (ICD, CPT), and billing requirements.
• Awareness of healthcare regulatory requirements, compliance auditing, and privacy program implementation.
• Knowledge of patient registration and benefits coordination processes, including insurance verification, eligibility determination, and third-party billing workflows.
• Understanding of budget planning, resource allocation, and staff management within a healthcare environment.
• Strong leadership and supervisory skills including team building, performance management, and conflict resolution.
• Excellent analytical and critical thinking skills to evaluate operations, audit data, and propose process improvements.
• High-level organizational and time management skills with the ability to manage multiple priorities in a fast-paced clinical setting.
• Effective written and verbal communication skills to interact with patients, staff, providers, administrators, and external entities.
• Skilled in data analysis and report generation for tracking performance indicators, compliance metrics, and operational efficiency.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and healthcare data management systems.
• Competency in training and onboarding staff on procedures, privacy laws, and software systems.
• Ability to interpret and apply federal, state, and other applicable policies in real-world.
• Ability to maintain strict confidentiality and handle sensitive patient information with cultural sensitivity and professional integrity.
• Ability to develop and implement departmental policies and procedures in compliance with healthcare laws and standards.
• Ability to analyze complex data and make evidence-based decisions to support clinic operations and patient care.
• Ability to collaborate effectively across departments and work as a liaison between clinical, administrative, and compliance teams.
• Ability to lead and adapt to change, especially in response to regulatory updates, emerging technologies, and clinic growth.
• Ability to assess staff training needs, provide feedback, and support continuous professional development.
• Ability to represent the organization in a positive, respectful, and culturally appropriate manner in both internal and external settings.