Help Desk Coordinator/Administrative Assistant

Job Title

Pay: $21.16/hour

Job Responsibilities

• Serve as the first point of contact for general questions from users.
• Work with internal subject matter experts (SMEs) to gather accurate information and provide timely responses to end users.
• Monitor and resolve assigned helpdesk ticket categories, with a focus on procurement-related tickets and routing them appropriately.
• Maintain documentation of ticket resolutions and contribute to knowledge base updates.
• Coordinate PO renewals and terminations.
• Order office supplies and equipment for staff.
• Schedule meetings for the CIO and deputy CIOs.
• Create and manage job requisitions in coordination with HR.
• Submit and track PSID (PeopleSoft ID) requests for employees.
• Support onboarding/offboarding processes, including equipment and access provisioning.
• Draft welcome letters and coordinate interview logistics.
• Provide general administrative and clerical support to managers and employees.
• Manage daily office needs and general administrative activities.
• Coordinate travel arrangements for staff, including lodging, transportation, and reimbursements.
• Assist with VPN access requests, including form preparation, routing for approvals, and submission to administrative services.
• Organize and coordinate division-wide quarterly meetings and all-staff events.
• Manage logistics including catering, RSVPs, gift cards, and technical setup.