Help Desk / Desktop Support Technician
Tulsa, OK | Direct Hire | $55,000 - $60,000 + Benefits
Tech Partners is partnering with a well-established Tulsa-based law firm to identify a Help Desk / Desktop Support Technician who enjoys solving technical problems, supporting end users, and delivering excellent customer service. This is a direct-hire opportunity with a collaborative professional environment, strong benefits, and the chance to work across a broad range of technologies and business applications.
What You'll Do
As a key member of the IT team, you'll provide first- and second-level technical support to internal users while helping maintain and improve desktop, application, and network environments.
Responsibilities include:
- Provide technical support via phone, email, remote tools, and in-person assistance.
- Troubleshoot and resolve issues involving hardware, software, operating systems, and connectivity.
- Respond to help desk tickets and ensure timely follow-up and resolution.
- Deploy, image, configure, and replace desktop and laptop systems.
- Install, maintain, and update software applications and operating systems.
- Assist with software upgrades, patches, and new technology rollouts.
- Support Microsoft 365 applications and related business productivity tools.
- Manage user accounts, permissions, and groups within Active Directory and Entra ID.
- Assist with SharePoint administration and support.
- Perform basic network troubleshooting.
- Set up technology for new hires and assist with onboarding activities.
- Train users on software applications and IT best practices.
- Support remote users and troubleshoot connectivity issues.
- Collaborate with vendors and internal stakeholders to resolve complex technical issues.
- Participate in special IT and business support projects as needed.
What We're Looking For
Required Qualifications
- Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Previous experience in a Help Desk, Desktop Support, or IT Support role.
- Strong understanding of computer hardware, software, operating systems, and networking fundamentals.
- Experience supporting Windows environments and Microsoft Office applications.
- Hands-on experience with Microsoft 365, Active Directory, and Entra ID.
- Basic SharePoint administration experience.
- Experience supporting Adobe Acrobat Pro and related desktop applications.
- Strong troubleshooting and problem-solving skills.
- Ability to communicate technical concepts effectively to non-technical users.
- Self-motivated, customer-focused, and team-oriented approach.
Preferred Background
- Experience supporting professional services environments such as legal, accounting, consulting, or financial services firms.
- Experience working with third-party software vendors to resolve application issues.
- Exposure to document management systems or industry-specific applications.
Work Environment
- Professional office environment in Tulsa.
- Fast-paced setting with a strong customer-service focus.
- Participation in an on-call rotation with occasional evening or weekend support.
- Periodic travel to other office locations may be required.
Benefits
- Medical coverage available beginning on day one.
- Vision, life, disability, and supplemental insurance options.
- 401(k) with profit-sharing opportunities.
- Flexible spending accounts.
- Paid time off, sick leave, and floating holiday.
- Parental leave benefits.
- Limited remote work flexibility.
- Collaborative, team-oriented culture with long-term career growth potential.
If you're a customer-focused IT professional who enjoys hands-on support, troubleshooting, and making technology easier for end users, we'd love to connect with you.
Interested candidates can apply directly or email doug.halve@techpartnersllc.com for more details.