Help Desk Specialist

Description

Help Desk Specialist
The Waldinger Corporation | Des Moines, IA Office

For more than a century, The Waldinger Corporation has designed, built, and maintained the building systems that keep our clients' facilities running. Behind that work is a technology team that keeps our people and our clients connected, and we're looking for a Help Desk Specialist to join us.

This role suits a problem-solver who enjoys being the first call when something breaks and the person who gets it working again. If you like fixing technical issues, communicating clearly with end-users, and supporting teams across a growing company, you'll fit right in.

What You'll Own:
• Front-Line Support: Be the first point of contact for client and internal technical issues. Resolve what you can, and route and escalate the rest to the right resources.
• Ticket Resolution: Keep end-users informed on open tickets, guide them to fast resolutions, and follow up accurately within department timelines.
• Hardware & Software Support: Install, configure, and manage desktop and mobile software. Handle version updates, track inventory and licenses, and troubleshoot hardware and software issues remotely.
• Documentation & Reporting: Record needs, requests, issues, and solutions as you go, and report regularly on completed work and the status of your assigned tasks.

What You Bring:
• 3–5 years of technology support experience
• Associate's degree in a technology area or related field
• Strong communication skills and a client-first approach to troubleshooting
• Ability to travel occasionally

What You'll Get:
• Paid holidays and paid vacation
• Health, dental, and vision insurance, plus a 401(k) with company match and profit-sharing
• Health club reimbursement and a wellness plan with lifestyle spending account
• Tuition reimbursement, continuing education, and clear advancement opportunities
• Term, AD&D, and dependent life insurance, plus prepaid legal services
• Real growth potential with a stable, century-strong company

If you're ready to be the go-to tech expert for a company that's been building for over 100 years, apply today.

The Waldinger Corporation is an EOE, including disability/vets.
The Waldinger Corporation participates in E-Verify.