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Help Desk Specialist with TS/SCI

Macpower Digital Assets Edge Private Limited

Washington, DC

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JOB DETAILS
SALARY
$60,000–$65,000 Per Year
SKILLS
Accreditation Standards, Air Force, Computer Science, Computer Security, Counterintelligence Polygraph, Customer Support/Service, Hardware Administration, Hardware Installation, Hardware Repair, Help Desk, IAT - Information Assurance Technical, Identify Issues, Information Technology & Information Systems, LDAP (Lightweight Directory Access Protocol), Laptop PC, Microsoft Windows Desktop, Network Administration/Management, Network Monitoring, On Site Support, Peripheral Hardware, Problem Solving Skills, Security Clearance, Sensitive Compartmented Information (SCI), Software Administration, Software Installation, Software Upgrades, Systems Administration/Management, Technical Support, Top Secret Clearance, United States Department of Defense (DoD)
LOCATION
Washington, DC
POSTED
9 days ago
Executive Summary: Our organization is seeking a Help Desk Specialist II to support the Department of the Air Force in Washington, DC. This position requires an active TS/SCI clearance, a minimum of 5 years of experience in Information Technology or a related discipline, and compliance with DoD 8570.01-M IAT Level II certification standards.
Position Overview: The Help Desk Specialist will provide advanced technical support to end users across a wide range of systems and applications. This role requires strong troubleshooting skills, adherence to security standards, and knowledge of hardware, software, and network environments within a high-security setting.
Key Responsibilities:
  • Respond to and resolve technical issues via phone, email, and onsite support.
  • Identify, research, and document resolutions in the organization's solutions database.
  • Install, configure, and maintain commercial software and related upgrades.
  • Install and configure computers, monitors, network infrastructure, and peripherals.
  • Maintain and repair PCs, laptops, and Windows desktop applications.
  • Support hardware and software installation based on established computing standards.
  • Set up new users within IDAM and manage multi-level security LDAP profiles.
  • Monitor and enforce all IT policies and security procedures.
Required Qualifications:
  • Minimum 5 years of experience in Information Technology or a related field.
  • Bachelor's degree in Computer Science, Information Technology, or equivalent experience (4 additional years may substitute for a degree).
  • DoD 8140/8570.01-M IAT Level II certification required within 6 months of hire.
  • Active TS/SCI security clearance with eligibility for access to Special Access Program Information.
  • Willingness to undergo a Counterintelligence polygraph examination.
Preferred Qualifications:
  • SAP system experience.
Location: Washington, DC.
Clearance Level: Active TS/SCI.

About the Company

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Macpower Digital Assets Edge Private Limited

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