128 Results for

Help Desk Specialist Jobs in Washington, DC

Jobs

Falls Church, VA10 days ago

Full-time
Employee

This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.

New!

Baltimore, MD6 days ago

$82,400–$123,600

Specialist’s primary focus will be on driving superior retail execution against our on-premise sales priorities and overarching channel strategies and will be pivotal in managing local market execution, supporting the development and delivery of local business plans in coordination with our distributor management teams, driving increased distribution and availability of our beer portfolio across the market, and ensuring our world class brands are best positioned at retail to optimize sales and market share growth as a leading supplier of beer across the U.S. marketplace. Prioritize local market opportunities to include strategic account development plans, national and regional account integration at the local market level, distributor engagement initiatives in coordination with Constellation distributor management teams, special event support, and comprehensive strategies to further drive retail execution across the on-premise channel at the local market level.

New!

Reston, VAToday

Remote

$80,000–$130,000 Per Year

This position helps translate complex technical capabilities into clear, actionable guidance for end users and support staff, supporting adoption of compliance-driven behaviors such as labeling, secure sharing, and voice/calling capabilities in Teams. As a Washington Post Top Workplace award winner for the past TWELVE years in a row, the Top Workplaces USA for the past five years, and a recipient of the Companies As Responsive Employers (CARE) Award for the past six years, Dev Technology employees enjoy: Generous and flexible time-off policy.

Baltimore, MD7 days ago

$18–$21 Per Hour

Gather details regarding facts, injuries/damages, liability, and insurance coverage to determine the veracity of potential personal injury cases, including auto accidents, premises liability, medical malpractice, and wrongful death matters. Responsibilities:Answer all incoming potential new client (PNC) calls as soon as possible, gather relevant information regarding a client's potential case, and accurately enter details into the lead management system.

Ashburn, VA30+ days ago

Remote

Escalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party vendors, using ticket transfer and warm‑call transfer methods. Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email.

Ashburn, VA30+ days ago

Remote

Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.

Silver Spring, Maryland22 days ago

$25–$28 Per Hour

The NMFS Service Desk Support (Service Desk) is currently the initial point of contact for information technology and program support services for NMFS programs and staff based at the headquarters in Silver Spring, Maryland. The team also supports video teleconference capability used by various NMFS executives on a variety of platforms, including but not limited to: Google Meet, Cisco WebEx, Adobe Connect, GoToWebinar.

Alexandria, VA30+ days ago

The Tier 2 Help Desk Specialist provides advanced application support and issue resolution for DoD OIG users. Triage and resolve escalated user issues.

Washington, D.C., Washington, DC23 days ago

$26–$33 Per Hour

Final compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. This position supports a hybrid work schedule, which means employees are authorized to alternate between on-site and telework days on a schedule agreed upon and approved by their Supervisor.

Washington, DC30+ days ago

ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.

New!

Ashburn, VA2 days ago

$61,000–$64,000

Responsibilities include diagnosing and resolving hardware, software, remote access, and account-related issues; supporting desktops, laptops, tablets, printers, and peripherals; performing remote software installations; documenting and managing tickets; and escalating issues to specialized teams or vendors when needed. You’ll troubleshoot complex technical issues involving Windows environments, Active Directory, Microsoft 365, Outlook, VPN connectivity, remote access tools, authentication methods, and mobile device management platforms.

Washington, DC30+ days ago

New!

Ashburn, VA2 days ago

$48,000–$50,000

You will manage inbound support requests through phone, chat, email, and ticketing systems, providing exceptional customer service while troubleshooting application and access issues. Success in this role requires strong technical aptitude, excellent communication skills, and the ability to thrive in a rotating shift environment supporting mission-critical operations.

Rockville, Maryland30+ days ago

$60,000–$64,000 Per Year

This role serves as the first point of contact for troubleshooting hardware, software, and network issues, resolving routine problems, and escalating more complex incidents when necessary. Troubleshoot and resolve Tier 1–2 issues related to desktops, laptops, mobile devices, printers, software applications, email, and network connectivity.

Rockville, Maryland30+ days ago

$74,000–$79,000 Per Year

This role provides expert-level troubleshooting, supports enterprise systems, leads root cause analysis, and collaborates with system and network administrators to resolve persistent or critical technical incidents. The Help Desk Specialist (Tier 3) serves as the highest internal escalation point for resolving complex technical issues and ensuring the stability of IT systems and infrastructure.

Arlington, Virginia11 days ago

Manage and facilitate customer service to deliver NGEN/NGEN-R services to end users, process service request orders, and provide management, support and oversight to the lead CTR. Qualifications: 5+ years of experience in Information Technology, with 2 years of experience working with the NMCI/CoSC/NGEN/NGEN-R contracts ordering and tracking system.

Washington, DC15 days ago

They provide tailored IT configurations and training sessions for VIP users based on their specific roles and preferences and establish/maintain a dedicated VIP support line, including phone, email, and chat channels. Strategic Operations Solutions, Inc. (STOPSO) is seeking a candidate for the role of Helpdesk III/VIP Support Specialist serving a military customer.

New!

Ashburn, VA1 day ago

Remote

$48,000–$50,000

We are seeking customer-focused Help Desk Specialists to join a high-volume support team providing frontline technical assistance to external users and partner organizations. Troubleshoot basic to intermediate technical issues related to Windows systems, Microsoft applications, account access, and web-based platforms.

Washington, DC30+ days ago

Support operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).

Ashburn, VA7 days ago

Remote

Because ACE Tier II analysts interact daily with trade organizations, brokers, importers, and other stakeholders who speak the language of trade, candidates who can communicate fluently in trade terminology (entry types, bonds, PGAs, harmonized tariff schedules, port operations, and related concepts) will be best positioned to succeed in this role. Background in trade brokerage, freight forwarding, port operations, or a related trade industry role; candidates who have worked alongside licensed customs brokers, port directors, or trade compliance officers are strongly encouraged to apply.

Washington, DC30+ days ago

H2 Performance Consulting (H2) is seeking a Service Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.

Washington, DC30+ days ago

New!

Ashburn, VA1 day ago

$61,000–$64,000

Join a mission-driven technical support team supporting the Automated Commercial Environment (ACE) — the U.S. government’s primary trade processing platform used to manage imports, exports, cargo processing, trade compliance, and enforcement activities. You’ll troubleshoot technical and operational issues related to the ACE platform, respond to calls and email inquiries, and help users navigate portal functionality, reporting tools, and account-related processes.

Baltimore, MD7 days ago

$173,000–$295,000 Per Year

Rowe Price’s ETF platform Manage relationships and day-to-day interactions across ETF Capital Markets partners including authorized participants, market makers, institutional sales & trading desks, wealth execution platforms, exchanges, and third-party technology and data vendors Act as the main point of contact with key decision makers across ETF Capital Markets partners to ensure there is efficient liquidity and support in T. $173,000.00 - $295,000.00 for the location of: Maryland, Colorado, Washington and remote workers $190,000.00 - $324,000.00 for the location of: Washington, D.C. $216,000.00 - $350,000.00 for the location of: New York, California Placement within the range provided above is based on the individual’s relevant experience and skills for the role.

New!

Washington, DC2 days ago

$29.69–$31.25 Per Hour

Familiarity with all applications within the supported technology portfolio, with depth of knowledge aligned with the applications’ value to the business, including work management systems such as Wrike and Jira Work Management Outstanding customer service and communication skills with excellent troubleshooting and problem-solving approach. Please check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks.

Alexandria, VA8 days ago

InquisIT is a company that demonstrates relentless dedication and commitment to its customers and our people; a company that has been brought in on multiple occasions to clean up after large integrators; a company that delivers real results and metrics—versus ideas and concepts; a company that thinks that the old “80% is good enough” should never be tolerated in government; and a company that believes in being a steward of the American taxpayer in everything we do. This role is responsible for supporting desktops, laptops, printers, mobile devices, and related peripherals while ensuring users receive timely and effective technical assistance.

Vienna, VA10 days ago

$50,000–$65,000

About the Company Tesla Laboratories is a Service-Disabled Veteran Owned Small Business (SDVOSB) providing Cyber Security, Intelligence Analysis, Financial Management, Facilities Engineering Services, and Program Management support to the Intelligence Community (IC), the Department of Defense (DoD), and other federal government customers. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.

Alexandria, VA7 days ago

InquisIT is a company that demonstrates relentless dedication and commitment to its customers and our people; a company that has been brought in on multiple occasions to clean up after large integrators; a company that delivers real results and metrics—versus ideas and concepts; a company that thinks that the old “80% is good enough” should never be tolerated in government; and a company that believes in being a steward of the American taxpayer in everything we do. InquisIT is a high-energy, forward-thinking, advanced technology company that provides the Federal Government and select private-sector organizations with an impressive array of services and solutions.

Ashburn, VA30+ days ago

Remote

This role serves as a 24x7x365 centralized Point of Contact (POC) for external customers, including Participating Government Agencies (PGAs) and the Trade community (importers/exporters). Aretec is seeking a Help Desk Specialist I (Tier 1 Agent – External) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD).

Washington, DC30+ days ago

Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices. The ideal candidate will have a Bachelor’s degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism.

McLean, Virginia30+ days ago

As a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the country enjoy More Healthy Days at Home. While classified as a Level 1 role, this position offers opportunities to contribute beyond basic support through ownership of issues, collaboration with cross-functional IT teams, and participation in continuous improvement initiatives.

Washington, DC11 days ago

$90,000–$104,000

Founded in 1997 and headquartered in Washington, DC, Expression provides data fusion, data analytics, AI/ML, software engineering, information technology, and electromagnetic spectrum management solutions to the U.S. Department of Defense, Department of State, and national security community. We were ranked #1 on the Washington Technology Fast 50 list of fastest-growing small business Government contractors and recognized as a Top 20 Big Data Solutions Provider by CIO Review.

Arlington, VA10 days ago

Remote

Full-time

As our company continues to experience record-breaking growth, we’re expanding our fully remote team and seeking motivated, people-focused individuals who enjoy helping others and want a career that offers both purpose and flexibility. If you thrive on building relationships, value meaningful work, and want the freedom to work from home while building a long-term career, this opportunity could be the perfect fit.

Washington, DC10 days ago

This role provides timely, professional assistance to end users, resolves common incidents and service requests, documents repeatable procedures, and partners with internal staff and vendors to keep core workplace systems operating smoothly. P17 Solutions is a distinguished Small Business Administration 8(a) certified company, specializing in delivering professional services to a diverse range of clients, including Federal, State, and Local Government agencies, industry partners, and organizations across both public and private sectors.

Washington, DC30+ days ago

This role is ideal for experienced IT support specialists and system generalists with a proven ability to deliver high-quality end-user support in fast-paced environments. The ideal candidate brings extensive experience supporting modern IT platforms, ensuring system quality, and documenting processes in complex federal environments.

New!

Arlington, VA1 day ago

PLUS Communications is looking for an IT & Business Operations Specialist to join our Operations team who is eager to take on meaningful work, grow their technical skill set, and contribute as a valued member of our team. As an IT & Business Operations Specialist, you will manage and optimize essential IT infrastructure and operations, overseeing technical support, systems administration, and business operations initiatives.

Chantilly, VA30+ days ago

$135,000–$178,000 Per Year

Manage VDI technologies including troubleshooting and repairing User Virtual Machines (UVMs), building and deploying base images for supported operating systems, and patching running UVMs. The ideal candidate will handle Tier 1 and Tier 2 support activities, maintain virtual machine environments, and ensure positive user experiences through responsive customer service and efficient incident management.

Springfield, VA9 days ago

The Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.

Alexandria, VA30+ days ago

Full-time

1 year of technical experience with working knowledge of desktop support technologies or High School Diploma with ITIL/ITSM, A+ or applicable technical certification. Provide user support, troubleshooting, adding/removing/modifying user accounts, printer setup, PC setup and initial LAN configuration.

Washington, DC30+ days ago

Full-time

Individual pay decisions are based on a number of factors, including but not limited to qualifications for the role, relevant work experience, skillset, internal equity, location, and certifications, consistent with applicable law. Additionally, the IT Specialist actively contributes to asset management, software tracking, managing IT/Enterprise cloud applications, and the development and upkeep of IT documentation.

Jessup, MD30+ days ago

Full-time

In addition to operational support, the Senior IT Support Analyst actively contributes to problem management, knowledge development, service improvement initiatives, and cross-team collaboration, helping to elevate the overall effectiveness and maturity of IT Service Operations globally. The role has a high level of interaction with end users, IT peers, technical specialists, and external service providers, and plays a key role in maintaining service stability and user satisfaction.

Alexandria, Virginia17 days ago

$25.70–$35.70 Per Hour

Resolves computer system and connectivity issues, including coordinating with users, network administrators, and other local area network (LAN) components to restore and optimize system operations. Coordinates and tracks hardware repairs and replacement activities with vendors, maintenance providers, and internal stakeholders to restore services within required timeframes.

Baltimore, MD30+ days ago

Full-time

Our vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.

Washington, DC30+ days ago

The IT Specialist simulates or recreates user problems to resolve operating difficulties, recommends systems modifications to reduce user problems, and maintains currency and the highest level of technical skill in the field of expertise. This role may interact with network services, software systems engineering, and/or applications development to restore service and identify and correct core problems.

Washington, DC30+ days ago

This position will provide day-to-day meeting support and perform audio visual teleconferencing (AV/VTC) tasks such as completing Help Desk tickets and responding to telephone requests for AV/VTC assistance, maintaining active status board on system readiness, duplicating services, providing support for special events, and ensuring that all AV/VTC equipment is operational and set up properly. Also provide day-to-day Information Technology (IT) technical support for software and hardware, network connectivity, conference rooms, hoteling space and telephony.

Alexandria, Virginia14 days ago

Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels.

Ashburn, VA30+ days ago

Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills.

Bowie, MD30+ days ago

This role serves as an escalation point for complex incidents, supports Active Directory and Microsoft 365 platforms, and ensures timely resolution of end-user issues in regulated and large-scale organizational settings. The Senior Help Desk & IT Support Specialist provides advanced Tier II and Tier III technical support for enterprise desktop, server, and messaging environments.

Sterling, VA30+ days ago

$51,000–$82,000 Per Year
Full-time
Employee

Provide remote troubleshooting support for proprietary software, desktop, network, and mobile device issues (incidents), and customer requests (for example, password resets) via multiple support channels (phone, email, chat, and ticket queue). Peraton is seeking a Customer Support Specialist (“CSS”) to join our team of qualified and diverse individuals on our Department of State (DOS) Bureau of Diplomatic Technology (DT) Consular Affairs Enterprise Infrastructure Operations (CAEIO) program.

Washington, DC7 days ago

Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the beautiful mountainsides of West Virginia, steps away from the Federal Bureau of Investigation's Criminal Justice Information Services Division's Headquarters. Founded in 2007 by an Engineer-by-trade, Fusion Technology dedicates our valuable resources to providing comprehensive IT services and solutions to mission-critical US Government programs and the Intel Community.

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Help Desk Specialist Jobs in Washington, DC

Help Desk Specialist Company Confidential

Senior On Premise Market Execution Specialist Constellation Brands

Senior Training & Development Specialist (M365 & Teams Services) Dev Technology Group

Bilingual Law Firm Intake Specialist WGK Personal Injury Lawyers

Help Desk Specialist I (Tier I Agent – Internal) Aretec Inc

Help Desk Specialist II (Tier II – Advanced Support) Aretec Inc

Help Desk Specialist Entarian

Help Desk Specialist – Tier 2 - Managed Service Provider Support Summit Technologies, Inc.

Help Desk Specialist Ardent Eagle Solutions

Junior Help Desk Specialist - Active TS/SCI with CI Poly ENS Solutions, LLC

Help Desk Specialist II- Tier 2 Support TEEMA

Mid Level Help Desk Specialist - Active TS/SCI with CI Poly ENS Solutions, LLC

Help Desk Specialist I - Tier 1 Support TEEMA

Help Desk Specialist (Tier 1–2) / Application Support Specialist Goldbelt, Inc.

Help Desk Specialist (Tier 3) / Application Support Specialist Goldbelt, Inc.

Help Desk Specialist BlueWater Federal Solutions

Help Desk III - VIP Support Specialist Strategic Operational Solutions

Tier 1 Help Desk - Remote Hire Evolution Consulting

Defense Travel System Help Desk Technician II Essnova Solutions, Inc.

ACE Account Service Desk Specialist (Tier II – ASD) Aretec Inc

Service Desk Support Specialist II H2 Performance Consulting

Service Desk Support Specialist I H2 Performance Consulting

ACE Account Service Desk Specialist TIER 2 TEEMA

ETF Capital Markets Specialist T. Rowe Price

Technology Support Specialist - Service Desk (Fixed-Term) National Geographic

Service Desk Specialist - TIER 2 InquisIT LLC

IT Service Desk Specialist - SECRET clearance required Tesla Laboratories. Inc.

Service Desk Specialist - TIER 1 InquisIT LLC

CBP Technology Service Desk Aretec Inc

Tier 2 Service Desk Technician Ignite IT

IT Helpdesk Specialist 1 Somatus, Inc.

IT Administrator (Deskside Support Specialist) Expression

Virtual Desk Agent (Entry Level) Globe Life AIL - Lisa Russel

Information Technology Support Specialist P17 Solutions LLC

Information Systems Specialist Rapid Strategy

IT & Business Operations Specialist PLUS Communications

Operations Maintenance and Support Specialist Amatriot Group, LLC

Junior Helpdesk Specialist Chenega Corporation

User Support Specialist BayNova LLC

IT Specialist Truth Initiative

Sr IT Support Specialist Baltimore Aircoil Company, Inc.

Senior Computer User Support Specialist Cayuse Holdings

IT Support Specialist Chimes International Limited

IT Specialist Senior - TS required to apply; Washington DC Bow Wave LLC

IT - AV Specialist TechDigital Corporation

Endpoint Support Specialist (ISC)2

IT Support Specialist - Senior C3EL

HelpDesk Specialist Business Management Associates, Inc.

Customer Support Specialist (Technical) Peraton

IT Specialist Fusion Technology

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