Help Desk Technician

Lentech is hiring an ENTRY LEVEL help desk technician   Responsibilities:        

•     Rotating Shift work position: 7 days a week, 365 days a year. Generally, 4 days on, 3 days off, with 10 hour work days.Small team, providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.
•     Provide health and status monitoring and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue. Document and communicate outage information to co-workers and customers.
•     T

ier 1 and 2 responses to customer service requests received via phone, email, chat, and ticketsDocument all communications in a ServiceNow ticket system, escalate tickets as needed. 

•     Troubleshoot customer accounts and users’ ability to log on to the collaboration environment.Provide basic instructions on how to use services to both external and internal customers.Required:

• Active and current TS.SCI w FSP through MD through MD
• Compliance with DOD 8570.01-M with a minimum certification of IAT Level I. (A+, CCNA-Security, NET+, SSCP, Security+)

Education

• One (1) year of demonstrated Help Desk experience required with a Bachelor's degree.
• Minimum three (3) years of Help Desk experience with an Associate degree.
• Minimum five (5) years of Help Desk experience with a High School diploma.
• Any degree from an accredited college or university is acceptable.
• Compliance with DOD 8570.01-M with a minimum certification of IAT Level I. (A+, CCNA-Security, NET+, SSCP, Security+)

Salary Range:  $82,746.00      $88,370.00 

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