Help Desk Technician

IT Support Specialist
Remote (1-5 days a month on-site)
Turn your passion for technology into a career where every day brings a new challenge. If you enjoy solving problems, helping people, and learning new technologies, this is an opportunity to build hands-on experience in a collaborative professional environment while making a direct impact on the success of your coworkers.

Position Summary Professional services organization seeking an IT Support Specialist to provide Tier 1 technical support to internal users. This role supports workstation deployment, user account administration, troubleshooting, and service request management while following established IT procedures and security standards.

Duties & Responsibilities

• Provide Tier 1 technical support to internal users remotely and in person as needed
• Set up, configure, deploy, and maintain employee workstations, computers, and peripherals
• Diagnose and troubleshoot hardware, software, operating system, connectivity, and CRM application issues
• Document, track, and manage support requests through the ticketing system

Required Qualifications

• Working knowledge of Microsoft Office, Outlook, Adobe Acrobat, and antivirus software
• Ability to troubleshoot technical issues and escalate complex issues when appropriate
• Familiarity with basic computer networking concepts and connectivity troubleshooting
• Approximately one year of IT support, help desk, computer repair, or equivalent hands-on experience

Preferred Qualifications

• Familiarity with Windows 11 and the Microsoft Windows environment
• Experience supporting remote users and working with corporate ticketing systems
• Familiarity with Microsoft 365, Active Directory, Microsoft Entra ID, or remote-support tools
• Familiarity with Adobe Creative Cloud applications and CRM applications

Additional Information

• Ability to communicate technical information and solutions in a clear, user-friendly manner
• Ability to manage user account setup, password resets, and access requests
• Experience installing, configuring, updating, and troubleshooting computer hardware and software
• Commitment to following established IT procedures, security policies, and support processes

Ready to be the person people count on when technology needs a helping hand? Bring your curiosity, technical aptitude, and customer-focused mindset to a team where you'll gain valuable experience, expand your skills, and contribute to a positive technology experience across the organization. #livinglloyd