Hospitality Associate

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Hospitality Associate
Philadelphia, PA (onsite)
4+ Months Contract (temp to hire)
M-F (8:00 AM- 5:00 PM)

Summary

Ricoh is seeking a professional, service-oriented Senior On-Site Services Specialist to support hospitality services and daily office operations at DLA Piper in Philadelphia, Pennsylvania. This role focuses on preparing and maintaining high-quality food and beverage setups for meetings and events, managing pantry supplies, and ensuring conference rooms are clean, organized, and presentation-ready. The successful candidate will deliver exceptional customer service in a professional legal environment while providing additional operational support, including document handling, mail distribution, and office equipment services as needed. Candidates with experience in hotels, restaurants, catering, or event services are strongly encouraged to apply.

Responsibilities

• Prepare and arrange breakfast, lunch, dinner, beverages, and snacks for meetings, conferences, and special events.
• Maintain pantry areas by restocking food, beverages, and supplies to ensure availability and presentation standards.
• Monitor hospitality inventory, track supply levels, and place orders as needed.
• Reset and organize conference rooms between meetings, ensuring they are clean, properly arranged, and presentation-ready.
• Maintain a professional, welcoming environment and provide exceptional service to clients, attorneys, legal staff, and other employees.
• Take ownership of the quality, appearance, and presentation of all hospitality services and meeting setups.
• Assist with daily office operations, including mail distribution, shipping and receiving, filing, and document handling.
• Operate copiers, printers, scanners, and related office equipment as needed, performing basic troubleshooting and coordinating repairs when necessary.
• Handle confidential and time-sensitive legal documents with discretion, accuracy, and attention to detail.
• Support document scanning, file conversion, electronic file organization, and other document management activities as required.
• Maintain accurate service logs, inventory records, and supply documentation.
• Coordinate service requests and respond promptly to customer needs and operational inquiries.
• Assist with conference room arrangements, office upkeep, and other facility support activities as assigned.
• Adapt to changing priorities and provide additional operational support to ensure smooth daily operations.

Requirements

• High school diploma or GED.
• One to two years of relevant work experience required.
• Previous hospitality experience in hotels, restaurants, catering, event services, or a similar customer-focused environment is strongly preferred.
• At least two years of experience in the legal industry is highly desirable.
• Excellent customer service, interpersonal, and verbal communication skills.
• Strong attention to detail and a commitment to maintaining high standards of presentation, cleanliness, and service quality.
• Ability to manage multiple priorities, work independently, and adapt to changing business needs.
• Professional demeanor and the ability to interact effectively with attorneys, executive-level clients, legal secretaries, paralegals, and other stakeholders.
• Ability to handle confidential and sensitive information with discretion.
• Strong organizational skills and the ability to manage hospitality supplies and inventory.
• Basic computer proficiency and familiarity with office equipment, including copiers, printers, and scanners.
• Experience with document management, mailroom operations, or office services is an advantage.
• Ability to work effectively under pressure and meet deadlines in a fast-paced professional environment.
• Willingness to assist with additional operational duties as required.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.