Essential Job Functions: Handles guest check-ins and outs efficiently and in a friendly and professional manner Utilizes a thorough working knowledge of the reservation system and procedures; takes reservations and knows cancellation procedures and policies Resolve guest challenges and take appropriate action to ensure guest satisfaction Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations Efficient communication with other departments of the hotel in order to support special requests, late checkouts, maintenance needs, and guest concerns Assist with pre-registration and blocking of reservations. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.