Host (Onsite – Washington, DC)
The Park at 14th is a vibrant, upscale casual restaurant known for its exceptional food, craft cocktails, and lively atmosphere. We are committed to providing our guests with an unforgettable dining experience through impeccable service and a warm, welcoming ambiance.
Job Summary
We are seeking a charismatic and engaging Host to join our team. As a host, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience. This role requires a warm demeanor, strong organizational skills, and the ability to thrive in a fast-paced environment. Familiarity with OpenTable or similar seating systems is a plus!
Key Responsibilities
- Greet guests warmly upon arrival and make them feel welcomed.
- Escort guests to their assigned seating areas or designated floors.
- Assist guests with inquiries, providing information about the establishment, menu, and events.
- Manage reservations and seating arrangements to maximize guest satisfaction and table turnover.
- Maintain a clean and organized entrance area, ensuring necessary supplies are readily available.
- Monitor and manage guest waitlists, providing accurate wait times and keeping guests informed.
- Collaborate with servers, bartenders, and kitchen staff to ensure seamless operations.
- Stay informed about current promotions, events, and menu offerings to share with guests.
- Handle guest concerns or complaints professionally, escalating issues when necessary.
Qualifications
- High school diploma or equivalent.
- Previous experience in customer service, preferably in hospitality or a restaurant setting.
- Exceptional interpersonal and communication skills.
- Friendly, professional demeanor with the ability to make guests feel comfortable.
- Polished, professional appearance.
- Strong organizational and multitasking abilities.
- Ability to stay calm and professional under pressure.
- Basic computer skills for managing reservations and seating systems.
- Familiarity with OpenTable or similar software is a plus.
- Availability to work evenings, weekends, and holidays as needed.
- Team player with a positive attitude, strong work ethic, and enthusiasm for hospitality.
Compensation and Benefits
- Pay: $18.00 - $25.00 per hour (based on experience).
- Job Types: Full-time, Part-time, Temporary.
Work Environment
- Physical setting: Upscale casual restaurant.
- Shifts: 4–12 hours (evening and night shifts available).
- Availability: Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
- Operating Hours (Excluding Special Events)Friday: 5 PM–3 AMSaturday: 11 AM–3 AMSunday: 11 AM–7 PMMonday: ClosedTuesday: ClosedWednesday: ClosedThursday: 5 PM–2 AM