We are hiring an experienced Front Office Manager for our Hyatt House property. This role requires prior experience at Hyatt House or Hyatt Place and strong knowledge of Hyatt brand standards, guest service culture, and operational procedures.
The Front Office Manager will lead the front desk team, ensure smooth daily operations, and maintain exceptional guest satisfaction aligned with Hyatt brand expectations.
Key Responsibilities
Oversee daily front desk operations, including check-in/out, guest relations, and night audit functions
Train, schedule, and lead Front Desk, Guest Services, and Night Audit staff
Ensure full compliance with Hyatt brand standards and service protocols
Collaborate with Housekeeping and Engineering to ensure room quality and readiness
Manage room inventory, rates, and reservations in coordination with Revenue & Sales teams
Handle guest concerns, service recovery, and escalations professionally
Maintain accurate billing, cash handling, and audit processes
Review guest satisfaction scores and execute improvement plans
Prepare departmental reports and participate in leadership meetings
Requirements: Must-Have
Previous experience with Hyatt House or Hyatt Place (Required)
Minimum 2–3 years in Front Office leadership (Supervisor/Assistant Manager/Manager role)
Skills & Competencies
Proficiency in Hyatt systems (Opera/Host, HGS, Reserve, etc.)
Strong leadership & team development skills
Excellent communication and guest service skills
Ability to work weekends, evenings, and holidays based on business needs
Strong problem-solving and conflict resolution abilities
Education
Bachelor's degree in Hospitality or related field (Preferred)
Hyatt brand training/ certifications (Plus)
Preferred Traits
Service-driven and guest-focused
Calm under pressure, solutions-oriented
Strong attention to detail and organizational skills
Experience with extended-stay hotel operations is a plus
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Numbers & Facts
Location
Fort Worth, TX
Job Type
Full-time
Website
https://texashotelmanagement.com/
Skills
Billingunmatched
Communication Skillsunmatched
Conflict Resolutionunmatched
Detail Orientedunmatched
Hospitality and Tourismunmatched
Hotel Managementunmatched
Housekeeping/Cleaningunmatched
Inventory Managementunmatched
Leadershipunmatched
Maintain Complianceunmatched
Office Managementunmatched
Operationsunmatched
Operations Processesunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Reporting Skillsunmatched
Salesunmatched
Team Buildingunmatched
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