SUMMARY
The Maintenance Technician is responsible for the general maintenance of the property and provide after-hour support as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Service
- Maintains guest service as the driving philosophy of the operation
- Personally demonstrates a commitment to guest service in responding promptly to guests needs
- Committed to making every guest is satisfied
- Meets or exceeds guest satisfaction measures
- Ensures hotel standards and services contribute to the delivery of consistent guest service
- Implements and practices guest service initiatives and performs to hotel Standards
Maintenance Duties
- Perform upgrades/maintenance and repair work on the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating/air conditioning
- Ensure that the rooms and property are maintained in the best possible condition, with the least inconvenience to guests.
- Clean and maintain swimming pool in a safe and sanitary manner
- Check and preform preventative maintenance on pumps, chlorinators, and filters for swimming pool
- Provide on-call support for urgent requests after hours, on weekends, holidays, etc.
- Perform preventive maintenance as outlined in the Preventative Maintenance Program.
- Follow procedures that ensure the security of inventory.
- Report emergencies or threats to the security of guests, employees or hotel assets.
- Report any hazardous situations, malfunctioning of external signs or unlit areas.
- Install, adjust, modify and repair building systems and assess the conditions of all effective operations.
- Test safety systems, e.g. emergency lighting and record keeping and assist with periodic inspection of all safety systems.
- Ensure that room maintenance requests are handled in a prompt and courteous manner.
- Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and repair projects.
- Adhere to Loss Prevention guidelines.
- Perform inspections on a regular basis of of the building systems.
- Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
- Other duties as required
- Snow removal of walkways and patio areas