Housekeeping Supervisor
Full-Time | Hotel Operations | Leadership Opportunity
Join Our Leadership Team!
Are you a hands-on leader who takes pride in creating exceptional guest experiences and bringing out the best in your team? We're looking for an experienced and motivated Housekeeping Supervisor to help lead our hotel housekeeping operations and ensure every guest room and public space reflects the high standards our guests expect.
As a Housekeeping Supervisor, you'll be at the heart of the hotel's daily operation—leading Room Attendants, Housepersons, and Public Area Attendants while ensuring guestrooms are clean, inspected, properly maintained, and ready to welcome our guests.
This is an opportunity for someone who enjoys being out on the floor, leading a team, solving problems, and seeing the results of their work every day. You'll coordinate daily assignments, inspect guestrooms and public areas, monitor room readiness, address maintenance concerns, and work closely with Front Office, Engineering, Security, and other hotel departments to keep operations moving smoothly.
Most importantly, we're looking for a leader who knows that great housekeeping is about more than a clean room. It's about creating an environment where employees feel supported, standards are consistently upheld, and guests feel the difference.
If you're a strong communicator who can motivate a team, maintain high standards, and lead by example in a fast-paced hotel environment, we'd love to meet you.
What You'll Do
As a Housekeeping Supervisor, you'll provide hands-on leadership and oversight of daily housekeeping operations while ensuring guest rooms, public areas, and assigned hotel spaces consistently meet expectations for cleanliness, presentation, safety, and guest satisfaction.
Lead the Daily Operation
Review daily occupancy, arrivals, departures, VIPs, special requests, and room assignments
Assign daily responsibilities to Room Attendants, Housepersons, and Public Area Attendants
Monitor attendance, productivity, room progress, and overall team performance
Conduct daily team briefings and communicate priorities, expectations, and operational updates
Monitor room status throughout the shift and communicate changes promptly to the Front Office
Coordinate special cleaning projects and deep-cleaning assignments
Respond promptly and professionally to guest requests and housekeeping-related concerns
Maintain Exceptional Room Standards
Conduct thorough inspections of completed guestrooms before they are released for sale
Ensure guestrooms meet established standards for cleanliness, presentation, functionality, and safety
Inspect beds, bathrooms, floors, carpets, furniture, fixtures, windows, guest amenities, and overall room presentation
Verify that guestroom equipment and features, including lighting, televisions, telephones, HVAC systems, plumbing, doors, and locks, are functioning properly
Ensure guestrooms are appropriately stocked with amenities and supplies
Document deficiencies and ensure they are corrected before rooms are considered ready
Lead, Coach & Develop the Team
Provide daily direction, support, and hands-on leadership to housekeeping team members
Train employees on housekeeping procedures, service expectations, and hotel standards
Coach team members on cleanliness, productivity, attendance, safety, and guest service
Recognize strong performance and provide constructive feedback when improvement is needed
Assist management with performance evaluations and disciplinary documentation as appropriate
Ensure team members consistently meet uniform, grooming, sanitation, and safety expectations
Promote teamwork, accountability, and professional communication throughout the department
Partner Across Hotel Operations
Identify maintenance concerns during guestroom and public-area inspections
Submit accurate work orders and follow up to ensure repairs are completed
Escalate urgent or guest-impacting maintenance concerns to Engineering and management
Verify repairs have been completed before guestrooms are released
Monitor recurring maintenance concerns and communicate trends to management
Maintain strong communication with Front Office, Engineering, Security, and other hotel departments to support smooth daily operations
Oversee Public Areas
Help ensure hotel public spaces remain clean, safe, and welcoming throughout the day, including:
Lobby and guest corridors
Elevators
Public restrooms
Meeting rooms
Pool and recreation areas
Fitness areas
Other assigned hotel facilities
Conduct regular inspections, identify deficiencies, and ensure concerns are addressed promptly.