Housing Case Manager

Our Client, located in Pittsfield, is seeking a Housing Case Manager to support residents and help maintain safe, well-managed affordable housing communities. This role combines tenant communication, problem-solving, rent collection, and coordination with property management and resident services teams.
Pittsfield, MA | Full-time | Direct Hire
Salary: $55-65K annually

Key Responsibilities

• Serve as a point of contact for tenants, address concerns, and help resolve conflicts.

• Monitor rent accounts and follow up on unpaid rent and maintenance fees.

• Conduct apartment showings and coordinate tenant move-ins and move-outs.

• Support annual resident recertifications and collect required documentation.

• Enforce lease terms and community guidelines, issue required notices, and attend court when necessary.

• Visit properties weekly and work with internal teams to connect residents with support and maintain compliance with housing requirements.

Qualifications

• Associate degree or background in Business Administration or Social Services.

• Two to five years of experience in real estate, property management, or social services.

• Management experience is a plus.

• Strong communication, organization, and conflict-resolution skills.

• Ability to work independently and respectfully with people from diverse backgrounds.

• Proficiency with Microsoft Outlook, Excel, and Word.

• Valid driver’s license and reliable transportation.

Work Requirements

This position includes office work and regular travel to residential properties. Availability for evening and weekend emergency calls and occasional after-hours meetings is required.

Our Client, located in Pittsfield, is seeking a Tenant Relations Specialist to support residents and help maintain safe, well-managed affordable housing communities. This role combines tenant communication, problem-solving, rent collection, and coordination with property management and resident services teams.
Pittsfield, MA | Full-time | Direct Hire
Salary: $42,000–$47,000 annually

Key Responsibilities

• Serve as a point of contact for tenants, address concerns, and help resolve conflicts.

• Monitor rent accounts and follow up on unpaid rent and maintenance fees.

• Conduct apartment showings and coordinate tenant move-ins and move-outs.

• Support annual resident recertifications and collect required documentation.

• Enforce lease terms and community guidelines, issue required notices, and attend court when necessary.

• Visit properties weekly and work with internal teams to connect residents with support and maintain compliance with housing requirements.

Qualifications

• Associate degree or background in Business Administration or Social Services.

• Two to five years of experience in real estate, property management, or social services.

• Management experience is a plus.

• Strong communication, organization, and conflict-resolution skills.

• Ability to work independently and respectfully with people from diverse backgrounds.

• Proficiency with Microsoft Outlook, Excel, and Word.

• Valid driver’s license and reliable transportation.

Work Requirements

This position includes office work and regular travel to residential properties. Availability for evening and weekend emergency calls and occasional after-hours meetings is required.
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