Where compassion meets innovation and technology and our employees are family.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; the employee

will perform other reasonably related business duties as assigned by the immediate supervisor and/or VP of Operations and Director of Claims as required.

• Maintains utmost level of confidentiality at all times.

• Adheres to health plan policies and procedures.

• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.

• Maintains composure, effectiveness, and flexibility under pressure.

• Uses Microsoft Office to perform a variety of assignments. Gathers data and other necessary information for preparing various reports. Types and reproduces written materials or correspondence.

• Coordinates location, catering, presentation materials, audio-visual support and notification of meetings, appointments, conferences, telephone calls, etc. Records/transcribes meeting minutes from various meetings.

• Answers/screens incoming telephone calls and routes call to appropriate individual or takes messages as appropriate.

• Meeting agenda and minutes recording/preparation.

• Assist in the scheduling of travel for the Epic Tapestry team.

• Helps with preparation of documentation by copying, printing and organizing for the Tapestry implementation.

• Opens, sorts and distributes incoming mail. Utilizes couriers, the US Mail and delivery services as needed.

• Greets visitors, ascertains nature of business, and escorts visitor to appropriate person/area.

• Orders office supplies and equipment using the authorized online ordering system.

• Assist with Managing and Tracking employee time by utilizing the Kronos system.

• Makes or reviews inbound and outbound travel arrangements and files related travel expense reports.

• Has a basic understanding of claim processing, adjudication and forms for both professional and institutional.

• May assist in the coordination/participation of special events; may help with the implementation process and coordination of services provided through awarded grants or programs that DCH may be involved in.

• Participates in preparing material for use in newsletters, fax blasts or other communications that are sent to providers and/or members.

• Participate in the preparation of materials for bi-weekly on-site meetings with the Epicimplementation team.

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.