Americans with Disabilities Act (ADA), Call Centers, Communication Skills, Customer Support/Service, Detail Oriented, Documentation, Employee Orientation, Employee Relations, Employment Law, Establish Priorities, FMLA (Family and Medical Leave Act of 1993), HRIS/HRMS, Human Resources, Human Resources Processes, Human Resources Strategy, Legal, Maintain Compliance, Microsoft Office, Offer Letters, Office Suites, Onboarding, Operational Support, Operations, Organizational Skills, Presentation/Verbal Skills, Schedule Development, Strategic Planning, Time Management, Workplace Issues, Writing Skills
Position Summary
The HR Generalist provides comprehensive support across a variety of human resources functions within the assigned location(s). Reporting to the HR Director this role serves as a trusted point of contact for employees and leaders, offering guidance on HR-related matters while ensuring consistency, compliance, and exceptional service. The HR Generalist collaborates closely with the HR team to support the employee lifecycle, maintain HR operations, and contribute to a positive and engaged workplace culture.
LOCATION - On-site in the District of Columbia
Key Responsibilities
HR Support & Employee Relations
- Partner with the HR Director to support daily HR operations and strategic initiatives.
- Address and resolve minor employee relations issues, escalating more complex matters as needed.
- Serve as a helpful resource to employees, managers, vendors, and job applicants.
Talent Acquisition & Onboarding
- Execute offer letters and all onboarding documents.
- Maintain an accurate and up-to-date roster of a hiring status.
- Prepare new hire documentation and lead new employee orientation to ensure a smooth onboarding experience.
HR Administration & Compliance
- Process personnel action forms and ensure appropriate approvals and timely distribution.
- Support the maintenance of accurate HR files, records, and HRIS data.
- Administer FMLA and ADA processes in accordance with legal and company requirements.
- Prepare termination documentation and process employee separations.
- Respond to employment verifications and assist with unemployment inquiries and hearings.
Engagement, Events & Projects
- Support company events, initiatives, and employee engagement activities.
- Serve as a liaison to employee engagement committees, helping plan and execute activities.
- Contribute to HR projects and assist with special assignments as needed.
Supervisory Responsibilities
- This position does not include direct supervisory responsibilities.
Required Skills & Competencies
- Demonstrated ability to maintain confidentiality and use discretion.
- Proficiency with Microsoft Office Suite and general office technology.
- Strong written and verbal communication skills.
- Excellent organizational skills, including scheduling, prioritizing, and attention to detail.
- Ability to work independently and collaboratively within a team.
- Promote team harmony with no descension.
- Dependability, professionalism, and a high degree of accuracy.
- Working knowledge of employment laws and advanced HR practices.
- Strong customer service orientation when interacting with employees and external partners.
Preferred Qualifications
- Bachelor's degree or equivalent relevant experience.
- 3-5 years of general human resources experience, including direct employee relations exposure.
- Experience working in a call center environment is a plus.