HR Shared Service Specialist

Work Location:

525 Okeechobee Blvd, West Palm Beach, FL 33401

What you get in this Role:

Deliver excellent customer service in response to HR queries from employees and managers, via the employee portal

Provide support to employees across all stages of the employee lifecycle • Ensure requests are resolved in an appropriate and timely manner

Enable our employees to self-serve on HR policy and process by creating, maintaining and continuously improving our internal knowledge base

Identify, resolve and escalate inconsistent, inefficient and incongruent processes, policies and practices to prevent and mitigate HR risk and compliance issues

Develop strong relationships with HR Business Partners and Centers of Excellence, for example; Total Rewards, Payroll and Talent Acquisition.

Ensure early identification of service issues and requirements

Provide input and insight for enhancement opportunities including tools, processes and policies

Required Skills:

Excellent verbal and written communication and arituclation skills

Attention to detail

Quick learner and ability to connect dots 

Critical thinking

Note:

Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?

I would like to hrie people with specific expertise in the HR subject - plz look for people who are SMEs in HR benefits, onboarding and I-9 process, offboarding, working in HRIS systems