HR Shared Services Coordinator

About the role
At MyEyeDr., our HR Shared Services team is dedicated to creating a positive and seamless experience for employees throughout their journey with us. As a HR Shared Services Coordinator, you will serve as a first point of contact for employees and leaders, providing support for HR inquiries, employee lifecycle transactions, onboarding activities, and HR programs.

You will deliver timely and accurate support, process HR transactions, maintain employee data, and help employees navigate HR programs and resources. This role handles and resolves routine and moderately complex employee inquires using established processes, policies, and resources, escalating exceptions or issues requiring additional judgment or expertise.

This is a hybrid remote role, offering a flexible work arrangement out of our Raleigh, NC office, with an in-office requirement of two days per week. Additional travel may be required based on business needs and team priorities.

You Will

• Respond to employee inquiries through designated support channels, ensuring timely, accurate, and thoughtful resolution while delivering a positive employee experience.
• Manage and triage HR inquiries, escalating more complex issues to senior team members or the appropriate HR resource.
• Process employee lifecycle transactions and maintain employee data within HR systems, ensuring accuracy and data integrity.
• Support onboarding activities and guide employees through HR programs, policies, resources, and key moments throughout the employee lifecycle.
• Provide first-level support for HR-related inquiries, including HRIS, payroll, benefits, leave, and employee programs.
• Build positive relationships with employees and leaders through responsive and professional service.
• Maintain employee records and documentation in accordance with company policies and procedures.
• Assist with updating knowledge articles, process documentation, and employee resources.
• Partner with HR teams and business partners to support communications, projects, and employee focused initiatives.
• Support unemployment claim administration activities, including gathering documentation, responding to requests, and escalating more complex claim issues as appropriate.
• Identify and communicate process gaps or opportunities for improvement.
• Demonstrate sound judgment in determining when issues require escalation.
• Maintain confidentiality and appropriately handle sensitive employee information.
• Manage multiple priorities while meeting established service level expectations.
• Support special projects and other HR Shared Services activities as assigned.

About You

• Associate's degree or Bachelor's degree in Human Resources, Business Administration, or related field preferred.
• 1-3 years of HR, Shared Services, Operations, or related experience required.
• Experience supporting employee inquiries, onboarding, employee data management, or related HR processes preferred.
• Strong attention to detail and commitment to accuracy.
• Effective written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to collaborate effectively across teams and build positive working relationships.
• Proficiency with Microsoft Office applications and HR systems preferred.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.

Grow with Us

• Career Development and Training Opportunities
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.