Top 3-5 Skills Needed:
1. Strong communication and stakeholder management skills
2. Strong attention to detail and organizational skills
3. Experience supporting knowledge content, websites, portals, and digital solutions; experience with HR self-service solutions is a plus
4. 3 5 years of experience with ServiceNow Knowledge Management and Case Management
HR Specialist Job Duties / Responsibilities:
Manage stakeholder support cases received through the team queue, coordinating requests, providing timely support, and tracking and following up on cases through completion.
Create, update, and maintain HR knowledge content, including knowledge articles, FAQs, guides, and related resources, ensuring accuracy, consistency, and alignment with approved HR policies and processes.
Support HR Portal and knowledge platform updates, including page content, quick links, carousels, formatting, publishing, and other self-service components, while maintaining a consistent user experience and alignment with established best practices.
Partner with HR content owners and subject matter experts to coordinate content reviews, complete periodic validations, and support Knowledge Author onboarding and ownership transitions.
Support content quality and continuous improvement by monitoring content, leveraging feedback and analytics to identify opportunities for improvement, validating updates, and assisting with content reviews, audits, testing, and cleanup activities.
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.