Job title: HR Specialist II
Job location: North Chicago, IL (3 days onsite and 2 days remote
Job duration: 12+ months
Interviews: 2 rounds via Teams VideoTop 3-5 Skills Needed:
1. Strong communication and stakeholder management skills
2. Strong attention to detail and organizational skills
3. Experience supporting knowledge content, websites, portals, and digital solutions; experience with HR self-service solutions is a plus
4. 3 5 years of experience with ServiceNow Knowledge Management and Case Management
HR Specialist Job Duties / Responsibilities: - Manage stakeholder support cases received through the team queue, coordinating requests, providing timely support, and tracking and following up on cases through completion.
- Create, update, and maintain HR knowledge content, including knowledge articles, FAQs, guides, and related resources, ensuring accuracy, consistency, and alignment with approved HR policies and processes.
- Support HR Portal and knowledge platform updates, including page content, quick links, carousels, formatting, publishing, and other self-service components, while maintaining consistent user experience and alignment with established best practices.
- Partner with HR content owners and subject matter experts to coordinate content reviews, complete periodic validations, and support Knowledge Author onboarding and ownership transitions.
- Support content quality and continuous improvement by monitoring content, leveraging feedback and analytics to identify opportunities for improvement, validating updates, and assisting with content reviews, audits, testing, and cleanup activities.