We are hiring an Office Assistant / HVAC Service Coordinator to join our team!
This position is the first point of contact for our customers and will be responsible for providing excellent customer service, taking accurate and detailed information on customer issues/needs, scheduling routine maintenance & service calls, inventory control, and providing support to our technicians in the field.
The office/Shop is a space that our technicians and installers come into daily. Very casual work environment and dress code, and in- house training provided.
Work Hours: 8:00am to 4:00pm, Monday through Friday, with occasional overtime during the busy season
What you will be doing:
Working in an office setting
Answering phone calls and emails
Scheduling service and maintenance calls
Dispatching technicians
Date entry for parts ordering and updating customer database information
Scheduling sales appointments
Inventory control & putting away parts shipments
Receiving materials and checking serial numbers
Putting away inventory in our warehouse
Supporting field techs by occasionally delivering parts
Schedule city inspections
Deal with warranty and claims
Qualifications:
High school Diploma or equivalent
Valid driver's license and insurable driving record
2 years related experience and/or training in customer service, dispatching, scheduling, inventory, or combination of experience and education.
Stellar customer service skills
The ability to type 40 + WPM with accuracy
Data entry, filing, and other general office duties
Experience with MS Outlook, MS Office Suite, specifically Word, and Excel
CRM Data base experience
Strong organizational skills and high attention to detail