Front Desk Host

Job Title: Front Desk Host

Location: Hyatt Regency Indianapolis – Downtown

Employment Type: Full-Time

Compensation: Competitive hourly rate based on experience

About Us

Beautifully designed and refined, Hyatt Regency Indianapolis is a contemporary downtown hotel seamlessly connected to the Convention Center and just steps from Lucas Oil Stadium. With a perfect blend of modern amenities and classic style, we offer a welcoming oasis in the heart of one of the Midwest’s most vibrant cities. Our purpose is to care for people so they can be their best—and that begins at the front desk.

Job Summary

As a Front Desk Host, you’ll be the first and last impression for our guests. You’ll provide thoughtful arrivals, seamless check-ins, and warm departures. In this role, you’ll handle inquiries, resolve guest needs, and support fellow departments when needed, always delivering courteous and professional service. This position is ideal for someone with a passion for hospitality, attention to detail, and a natural sense of care.

Essential Job Functions

• Greet guests with a warm, professional, and personalized welcome.

• Handle guest check-ins and check-outs, ensuring accuracy and efficiency.

• Process same-day and future reservations using proper rate structures and discount policies.

• Respond to inquiries regarding hotel services, in-house events, directions, local attractions, and more.

• Accommodate special requests and assist guests with any room or service concerns.

• Cancel or modify reservations per hotel policies.

• Maintain awareness of hotel operations and procedures to guide and inform guests.

Additional Responsibilities

• Support Bell Staff, Communications, or Reservations as needed during high volume or absence.

• Re-key guest rooms as necessary and maintain inventory of keys.

• Verify guest registration cards and ensure accuracy in all records.

Qualifications

• Education: High school diploma or equivalent required.

• Experience: 3 months to 1 year of front desk, hospitality, or guest services experience preferred.

• Skills & Abilities:

• Strong communication and interpersonal skills.

• Working knowledge of front office operations and guest service procedures (training provided).

• Ability to operate a computer, reservation system, and handle transactions accurately.

• Ability to communicate effectively with guests, supervisors, and colleagues and to understand work-related instructions and safety information; additional language skills are helpful but not required.

• Ability to handle sensitive guest interactions with care and professionalism.

Physical & Safety Requirements

The physical requirements below are representative of those necessary to perform the essential functions of this position. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the job.

• Must be able to stand for extended periods and perform repetitive tasks.

• Ability to work an 8-hour shift with flexible availability, including weekends and holidays.

• Scheduled days and times may vary based on business needs.

Why Join Us?

• Supportive Culture: Join a team where you are empowered to care, connect, and make a difference.

• Growth Opportunities: Begin or grow your career with one of the world’s most respected hospitality brands.

• Comprehensive Benefits:

• Competitive hourly wage

• Colleague meal program

• Medical, dental, and life insurance

• Short- and long-term disability

• 401(k) plan

• Travel benefits and more!

Apply Today!

If you have a warm personality, a can-do attitude, and a desire to create memorable guest experiences, we’d love to welcome you to Hyatt Regency Indianapolis.

Compensation & Benefits

Full-time colleagues are eligible for the following benefits:

• Competitive wage

• Health and Dental Insurance

• Company-paid Life Insurance

• Short-Term and Long-Term Disability Insurance

• Vision

• Critical Illness

• Accidental coverage

• 401(k) with company match

• Paid Time Off (PTO)

• Colleague meal program

• Free hotel rooms and hotel discounts

Employment Statements

At-Will Employment: Employment with Hyatt Regency Indianapolis is at will. Either the colleague or the employer may end the employment relationship at any time, with or without cause or notice, subject to applicable law.

Equal Employment Opportunity & Accommodation: Hyatt Regency Indianapolis is an Equal Opportunity Employer. Employment decisions are made without unlawful discrimination based on any characteristic protected by applicable federal, state, or local law. Reasonable accommodations are available to qualified applicants and colleagues with disabilities to support the application process and performance of essential job functions.

Training & Compliance: Colleagues must complete all training required for their position, which may include workplace safety, harassment prevention, food safety, responsible alcohol service, security, privacy, payment-card, or other departmental training as applicable.