Ice Rink Booth Host

Job Overview:

The ice rink booth hosts are responsible for providing a welcoming, friendly, and positive experience for all rink guests. This role serves as a primary point for customers, assisting with admissions, skate rentals, ticket sales, and general inquiries. The ideal candidate has strong customer service skills, communicates effectively, and can work in fast-paced environments around family, kids, and adults alike.

Duties and Responsibilities:

• Greet guests and provide friendly, professional customer service.
• Assist with opening and closing procedures and other daily rink operations.
• Process admissions, ticket sales, and payments accurately.
• Answer questions about rink schedules, pricing, rules, and special events.
• Maintain a clean, organized and presentable booth area.
• Monitor skate inventory, and report missing, damaged, or broken equipment.
• Communicate ice rink rules and regulations for safety to guests.
• There will be some cash reconciliation involved in opening and closing.
• Coordinate with rink attendants and managers to support daily operations.
• Address customer concerns professionally and promptly and refer issues to management.
• Maintain a positive and welcoming atmosphere during busy periods.

Preferred Qualifications:

• Previous experience working in retail or customer service.
• NVC classes are a plus!
• Strong attention to detail, reliability, problem solving skills.
• Ability to work outside in colder temperatures.
• This person would be available on weekdays, weekends and holidays.
• Works well with others and has a customer service state of mind. (This is a non negotiable).
• Experience ice skating is a plus!