Immigration Program Specialist

Aufgaben Role SummaryThe People Specialist & GFT - Immigration provides advanced subject matter expertise and strategic operational leadership for U.S. immigration programs across Mercedes-Benz U.S. entities. The role supports the centralized People Solutions Center operating model and serves as the primary operational liaison among employees candidates People Consultants Recruiting managers Legal Finance entity stakeholders and the immigration services provider with day-to-day operational case work performed in close collaboration with the immigration provider.This senior individual contributor exercises independent judgment within established guidelines manages complex cases and escalations in coordination with the immigration provider oversees provider performance monitors compliance and program costs and leads continuous improvement.Key ResponsibilitiesProgram Leadership & Advisory30Serve as the U.S. immigration subject matter expert and central process contact across supported Mercedes-Benz U.S. entitiesProvide consultative guidance to People Consultants Recruiting Managers and Leadership on immigration processes policy interpretation timing cost and risk considerationsCoordinate complex or exception matters with the immigration provider and prepare recommendations for appropriate decision-makersSupport implementation and continuous improvement of the harmonized immigration operating modelCase Management & Operational Governance30Coordinate centralized intake required approvals provider initiation status tracking deadlines document expirations and stakeholder communications in partnership with the immigration providerOversee and coordinate operational support delivered with the immigration provider for employment-based visas extensions amendments consular matters and employment-based permanent residency casesManage urgent matters and escalations with the immigration provider while maintaining accurate and confidential case documentationAct as the primary liaison among employees candidates immigration counsel People Consultants Recruiting managers and entity stakeholdersCompliance Risk & Vendor Oversight 25Monitor alignment with immigration requirements internal governance standards privacy expectations and established approval processesStay current on regulatory and industry developments and coordinate appropriate guidance with Legal and immigration counselOversee immigration-provider service quality responsiveness capacity escalations and performance against agreed service expectations.Identify operational risks and recurring issues and drive corrective actions with internal stakeholders and the providerCoordinate internal communications and stakeholder updates on immigration trends regulatory developments and relevant government decisions in coordination with the immigration providerFinancial Reporting & Process Improvement 15Track and analyze case volumes status aging deadlines service performance program costs and operational risksReview provider reporting and invoices for accuracy appropriate entity and cost-center allocation and alignment with case activityTrack KPI cost trend and risk reporting for leadership and operational reviewsIdentify opportunities to improve efficiency consistency cost transparency controls and employee experienceAbout UsMercedes-Benz North America Corporation is a US subsidiary of Mercedes-Benz Group AG one of the most successful automotive companies. With Mercedes-Benz AG the Group is one of the leading global suppliers of premium and luxury cars and vans. Mercedes-Benz Mobility AG offers financing leasing car subscription and car rental fleet management digital services for a charging and payment as well as innovative mobility services. Headquartered in Farmington Hills Michigan Mercedes-Benz North America Corporation MBNAC operates as a holding company for all Mercedes-Benz Group entities in the United States of America. MBNAC provides services to Mercedes-Benz Group subsidiaries in North America in areas such as Treasury Tax Accounting Corporate Communications Government Relations Legal and Human Resources.Why work at Mercedes-BenzNorth America CorporationWorking at Mercedes-BenzNorth America Corporation is more than a job - its an opportunity to join an innovative team where you are valued for your contributions. As an employee you will experience career development in a positive employee-centric environment. Were a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable friendly environment and relaxed inclusive culture. BenefitsWhen working at Mercedes-Benz North America Corporation you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.As a new employee you will have the opportunity to take advantage of the following benefits that go beyond - beginning day oneGet Rewarded Competitive salary plus an annual bonus based on company performance andor personal yearly performanceNeed a vacation How about just some time for YOU In addition to our vacation time youll receive fifteen 15 additional corporate holidays which will allow you to celebrate religious holidays or escape to the spa Designed to be flexible we let you decide which days are most important to youRide in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease ProgramWe want you to be healthy Outstanding medical dental and vision insurance employer-paid short and long term disability plus on-site exercise facilitiesIs your family growing Enjoy generous paid Family Leave Programs - Six Weeks for New Parents Adoption Expense Reimbursement Programs - up to 6k per childWant to go back to school Tuition Assistance Scholar Program - receive up to 8k in vouchers to complete business-related coursework6k for undergraduate8k for graduate Qualifikationen QualificationsExperienceBachelors degree in business Human Resources Management or a related field.Minimum of 8 years of overall work experience including 5 or more years in People Consulting Shared Services Mobility Immigration or a related functional area.Experience supporting U.S. immigration cases and working with immigration counsel or service providers.Ability to analyze and interpret operational data financial information costs and trends.Advanced proficiency in Microsoft Office particularly Excel and PowerPoint.Strong written and verbal communication skills including the ability to communicate with senior management.High degree of independent judgment attention to detail discretion accountability and follow-through.Ability to manage multiple complex and time-sensitive matters across entities and stakeholders.Applicants must be legally authorized to work in the United States at the time of application.EducationBachelors degree in business Human Resources Management or related field required masters degree preferredExperience in a multi-entity shared services or centralized operating environmentExperience with ServiceNow Workday immigration-provider systems KPI reporting and invoice reviewExperience leading process improvements provider governance or cross-functional initiatives without direct authorityReports toL5 People Solutions & GFT - GAM Operations & Vendor Management Miriam DopazoPosting StatementMercedes-Benz North America Corporation offers competitive salary commensurate with experience and a full suite of benefits including 401K with match generous vacation and personal time performance-based bonuses a Mercedes-Benz car program and more.EEOMinoritiesFemalesDisabledVetsLI-JM2