Implementation Consultant

Descartes Unites the People and Technology that Move the World

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they're needed, when they're needed.

We're one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what's most important to them. Learn more at www.descartes.com.

We're growing fast and invite you to join our amazing team.

Mission

As enterprise demand for Global Trade Intelligence (GTI) solutions grows, Descartes needs a senior and an intermediate Implementation Consultants who can ensure complex implementations deliver value quickly, reliably, and at scale. These roles exists to bridge strategy and execution; owning high-impact SaaS deployments, aligning multiple stakeholders, and ensuring our clients realize the full potential of GTI within their ERP and CRM ecosystems.

Outcomes - What Success Looks Like

1. Accelerate Time-to-Value - Reduce average enterprise implementation timelines and achieve on-time go-lives across all assigned projects within 12-18 months

2. Drive Client Confidence & Retention - Establish trusted advisor relationships with strategic accounts, resulting in high satisfaction scores and long-term platform adoption

3. Deliver High-Quality Implementations - Ensure consistent, scalable delivery of GTI solutions with minimal post-go-live defects or escalations

4. Strengthen Integration Execution - Achieve seamless coordination with third-party integration teams, meeting agreed scope, timelines, and technical requirements

5. Standardize Delivery Excellence - Contribute to reusable frameworks, documentation, and governance models adopted across the GTI implementation team

6. Enable Customer Self-Sufficiency - Design onboarding, architecture, and training approaches that reduce dependency on post-launch support

7. Improve Operational Efficiency - Identify and implement process improvements that reduce rework, increase traceability, and optimize DevOps and release governance workflows

Skills & Competencies - How the Work Gets DoneTechnical & Functional Expertise

• 5-7 years experience leading enterprise SaaS implementations and ERP/CRM integrations (SAP S/4 HANA, Oracle Fusion, Salesforce)
• Strong hands-on knowledge of API architectures (REST, SOAP, SFTP) and integration design patterns
• Familiarity with global trade compliance systems (e.g., denied party screening, export processes) is an asset
• Experience coordinating third-party development or integration teams in complex delivery environments

Delivery & Execution

• Proven ability to manage multiple enterprise implementations with minimal oversight
• Strong project governance and Agile/Scrum execution experience (Jira, Azure DevOps, Freshservice)
• Experience leading UAT, multi-environment deployments, and hypercare phases
• Ability to translate technical complexity into clear plans for both technical and executive stakeholders

Stakeholder Leadership

• Trusted advisor mindset with the ability to influence senior client stakeholders
• Strong cross-functional collaboration across Product, Engineering, Infrastructure, and Compliance teams
• Clear, confident communicator in both technical and business contexts

Culture Add - TEAM Values

• Transparency: Communicates openly with clients and internal teams, proactively surfacing risks and trade-offs
• Excellence & Expertise: Brings deep domain knowledge and continuously improves delivery standards
• Accountability: Owns outcomes end-to-end, from discovery through post-go-live success
• Metric-Driven Results: Uses data to track progress, identify bottlenecks, and drive continuous improvement

What's in It for you

• High-Impact Role: Lead complex, high-visibility implementations for global enterprise clients across aerospace, manufacturing, and defense sectors
• Strategic Exposure: Partner closely with senior stakeholders internally and externally, influencing product direction and client success
• Growth & Scope Expansion: Opportunity to shape delivery frameworks, mentor others, and expand into broader leadership responsibilities over time
• Collaborative Environment: Work cross-functionally with experienced teams in Product, Engineering, and Compliance in a fast-paced, solution-oriented culture
• Modern Tools & Technologies: Engage with leading integration technologies, enterprise platforms, and DevOps tooling
• Autonomy & Ownership: Operate with a high degree of independence while being supported by a globally distributed, expert team

Salary Range: $65,000 - $75,000 USD annually-Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation. #LI-Remote

Join Us

As we scale, we're looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We're entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that's committed to working with customers to conserve resources and enhance sustainability.

At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We cant promise it will be a fit, but we do promise to consider your experience.

We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. For more information about our commitment to equal employment opportunity, please review our EEO is the Law, Pay Transparency Nondiscrimination Statement, EEO/AA Statement. Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish).

Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.