Job Description
Our client, a Banking company, is looking for a Incident Commander for their Chandler, AZ/Hybrid location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- This role will provide US regional support of the Global Incident Management function for the Banking Production Services Technologies, delivering 24x7 service for 850+ Applications.
- Partners with global team mates to allow for seamless delivery of Incident Management Processes.
- Drive to Resolution Business Impacting Incidents:
- Incident Coordination: Manage high-severity incidents by leading triage efforts, hosting bridge calls, documenting timelines and driving to resolution to ensure all business impacting incidents are resolved in a timely manner with minimal business impact
- Analysis and Mitigation: Coordinate the team to understand impacts, perform forensics, categorize, and mitigate incidents, ensuring the right experts are engaged
- Communications: Ensure all personnel know their role during incidents. Keep teams aligned and accountable to timely completion of allocated actions. Ensure regular updates to Business and Technology stakeholders
Requirements:
- The ideal candidate will be skilled at decision-making under pressure, problem solving, communication, ability multi-task, and process discipline.
- Seeking a skilled Incident Commander responsible for overseeing and coordinating the response to major incidents.
- Experience in a Major Incident Management role
- Strong technical background with the ability to understand complex systems and troubleshoot issues
- ITIL Certification
- Assertive with strong leadership skills, quick decision-making abilities, and the capability to coordinate multiple teams and resources in real-time
- Ability to think strategically and plan for different scenarios that could occur during an incident
- Ability to run the room and fearless regarding escalation
- Ability to negotiate
- Excellent written and verbal communication skills and experience with Executive level communications
- Strong sense of accountability and ownership
- Must be proactive, enthusiastic, flexible and results driven with attention to detail
- A team player who must be able to remain calm under pressure, juggle multiple priorities, using initiative to meet deadlines without close supervision
- Capable of working across organizational boundaries in a very demanding, high-output environment
- Desired Skills:
- Experience working in a large enterprise IT Organization
- Payments and Treasury Cash Management knowledge
- Experience with triaging mission critical systems failure and resolution
- Trained or experienced in advanced risk management/identification
- Knowledge of crisis management, disaster, and business recovery and continuity management
- Experience with postmortem processes and continuous improvement methodologies.
- Knowledge and understanding of Change policy
- Technical:
- Application Incident Management
- ITIL
- Production Incident Management
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Chandler, AZ |
| Industry | Management Consulting Services |
| Salary | $56.08 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
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