Incident Commander

Our client, a Banking company, is looking for a Incident Commander for their Chandler, AZ/Hybrid location.

Responsibilities:

• This role will provide US regional support of the Global Incident Management function for the Banking Production Services Technologies, delivering 24x7 service for 850+ Applications.
• Partners with global team mates to allow for seamless delivery of Incident Management Processes.
• Drive to Resolution Business Impacting Incidents:
• Incident Coordination: Manage high-severity incidents by leading triage efforts, hosting bridge calls, documenting timelines and driving to resolution to ensure all business impacting incidents are resolved in a timely manner with minimal business impact
• Analysis and Mitigation: Coordinate the team to understand impacts, perform forensics, categorize, and mitigate incidents, ensuring the right experts are engaged
• Communications: Ensure all personnel know their role during incidents. Keep teams aligned and accountable to timely completion of allocated actions. Ensure regular updates to Business and Technology stakeholders

Requirements:

• The ideal candidate will be skilled at decision-making under pressure, problem solving, communication, ability multi-task, and process discipline.
• Seeking a skilled Incident Commander responsible for overseeing and coordinating the response to major incidents.
• Experience in a Major Incident Management role
• Strong technical background with the ability to understand complex systems and troubleshoot issues
• ITIL Certification
• Assertive with strong leadership skills, quick decision-making abilities, and the capability to coordinate multiple teams and resources in real-time
• Ability to think strategically and plan for different scenarios that could occur during an incident
• Ability to run the room and fearless regarding escalation
• Ability to negotiate
• Excellent written and verbal communication skills and experience with Executive level communications
• Strong sense of accountability and ownership
• Must be proactive, enthusiastic, flexible and results driven with attention to detail
• A team player who must be able to remain calm under pressure, juggle multiple priorities, using initiative to meet deadlines without close supervision
• Capable of working across organizational boundaries in a very demanding, high-output environment
• Desired Skills:
• Experience working in a large enterprise IT Organization
• Payments and Treasury Cash Management knowledge
• Experience with triaging mission critical systems failure and resolution
• Trained or experienced in advanced risk management/identification
• Knowledge of crisis management, disaster, and business recovery and continuity management
• Experience with postmortem processes and continuous improvement methodologies.
• Knowledge and understanding of Change policy
• Technical:
• Application Incident Management
• ITIL
• Production Incident Management

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities