Role: Program Manager
Required Skills: IT Infrastructure
Experience: 5 - 12 Years
Function: TECHNOLOGY
Apply By: 2026-12-11
Infra Program Manager
- IT program management and managed-service delivery leadership
- IT service management and ITIL-aligned operational governance
- SLA, KPI, CSAT, quality, and service-performance management
- Incident, escalation, problem, change, and risk governance
- Workforce planning, staffing, coverage, and distributed-team leadership
- SOW, contract, change-control, and commercial coordination
- Executive stakeholder and customer relationship management
- Data-driven analysis, reporting, and decision-making
- Root-cause analysis and corrective-action governance
- Negotiation, conflict resolution, influencing, and consensus building
- Cross-functional dependency and vendor coordination
- Continuous improvement, automation, and transformation leadership
- Strong written, verbal, presentation, and executive-communication skills
- Act as the single point of managerial accountability for delivery outcomes within assigned scope.
- Exercise sound judgment on priorities, resources, risks, escalation, and customer commitments.
- Delegate execution to qualified delivery and technical leads while retaining ownership of results.
- Create clear accountability through named owners, target dates, measurable outcomes, and
disciplined follow-through.
- Maintain a customer-first mindset while balancing contractual obligations, team sustainability,
commercial impact, and operational risk.
- Communicate effectively with technical, operational, commercial, and executive audiences.
- Anticipate risks and dependencies rather than relying solely on reactive escalation.
- Promote a culture of quality, transparency, learning, ownership, and continuous improvement.
- Customer-focused mindset with the ability to bridge business needs, data requirements, and
engineering execution.
- Ability to work with cross-functional teams across engineering, architecture, operations, security,
product, and business stakeholder groups.
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
- Salary Range- $85,000-$95,000 a year
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