Inside Sales Representative
About RadHires
RadHires is a recruiting agency specialized in connecting top talent across Latin America, South Africa, and the Philippines with high-growth U.S.-based companies. We partner with our clients to build strong, scalable teams by sourcing motivated professionals who are excited to work in dynamic, fast-paced environments. Our mission is to create long-term opportunities where both candidates and companies can grow together.
About the Company
Our client is a fast-growing automotive service company based in the U.S., currently operating across multiple locations in California and Texas. They are redefining the auto care industry by combining transparency, convenience, and a VIP-level customer experience, something the industry has historically lacked. Customers can book online, track their service in real time, receive photos of inspections, and even live-stream their vehicle's progress from their phone.
What sets the company apart is its commitment to making auto care effortless and trustworthy: upfront online pricing, ASE-certified master technicians, a 24-month / 24,000-mile nationwide warranty, and stress-free waiting areas with Wi-Fi, charging stations, and complimentary refreshments.
About the Role
We are looking for a sales-driven Inside Sales Representative to join our client's growing customer service team. You'll be responsible for handling 75–100 inbound and outbound calls per day, converting them into confirmed vehicle service appointments while maximizing upsell and cross-sell opportunities.
The good news: you won't be cold calling strangers; These are warm leads and current customers. Your job is to build trust, uncover their needs, and secure the appointment with a consultative approach.
If you thrive in a fast-paced, goal-driven environment and love combining excellent customer care with strong sales performance, this role is for you.
Requirements
- 3+ years of experience in Sales Development, Call Center, or Inside Sales roles.
- Strong phone presence with proven experience handling high call volumes (75–100+ calls/day).
- Excellent verbal and written communication skills in English.
- Ability to influence and close deals without being pushy — consultative, trust-based selling.
- Track record of meeting or exceeding sales and service KPIs.
- Proficiency with CRM tools and strong organizational skills.
- Fast and accurate typing (40+ WPM).
- Self-motivated, goal-driven, and able to thrive in a fast-paced environment.
- Reliable internet connection and a quiet workspace suitable for handling customer calls.
Nice to Have
- Previous experience in the automotive industry or automotive customer service.
- Experience selling maintenance packages, service upgrades, or recurring services.
- Bilingual (English / Spanish).
Responsibilities
- Convert inbound and outbound calls into confirmed vehicle service appointments.
- Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals.
- Recommend additional repairs, maintenance packages, and service upgrades that genuinely benefit the customer.
- Provide VIP white-glove customer service, ensuring every interaction builds trust and loyalty.
- Communicate clearly with customers about services, timelines, and costs.
- Use the CRM to track leads, schedule appointments, and document all customer interactions accurately.
- Collaborate with shop teams to ensure seamless handoffs and excellent follow-through.
Why Join Us
- Warm leads only. No cold calling — you'll be working with current customers and qualified inbound/outbound leads.
- Fully remote. Open to candidates in LATAM.
- Full-time role with a clear KPI-driven structure where top performers are rewarded.
- Consultative selling environment. Build genuine relationships with customers instead of pushing scripts.
- High-impact role. Your performance directly drives revenue and shapes the customer experience.
- Innovative, customer-first company. Join a fast-growing brand that's modernizing an entire industry through transparency and technology.
- Collaborative culture. Work alongside shop teams and other inside sales reps in a fast-paced, goal-oriented environment