Position Overview
Platinum Protection Systems LLC is seeking a motivated, organized, and customer-focused Inside Sales Representative to support our growing security systems integration business.
We specialize in commercial security solutions, including video surveillance, electronic access control, intrusion detection, intercom systems, and integrated security technologies.
The Inside Sales Representative will work closely with our sales, engineering, and project management teams to manage customer inquiries, prepare quotations, develop proposals, and support ongoing sales opportunities.
The ideal candidate is detail-oriented, comfortable working with technology, and capable of managing multiple projects and customer requests in a fast-paced environment.
Key Responsibilities
Sales and Customer Support
- Respond to incoming customer inquiries, requests for quotations, and product questions.
- Assist existing customers and prospective clients with security system solutions.
- Follow up on outstanding proposals, quotations, and sales opportunities.
- Maintain customer relationships and provide timely, professional communication.
- Identify opportunities for additional products, services, and system upgrades.
- Assist outside sales personnel with customer accounts and project opportunities.
Estimating and Proposal Preparation
- Prepare equipment quotations and proposals for commercial security projects.
- Work with the sales and engineering teams to develop accurate equipment lists and pricing.
- Request manufacturer and distributor pricing, availability, and lead times.
- Assist in reviewing project specifications, equipment schedules, and customer requirements.
- Maintain accurate product costs, selling prices, and quotation records.
- Coordinate revisions to existing proposals and project estimates.
Sales Administration
- Maintain and update customer information, sales opportunities, and quotations in the CRM system.
- Track open proposals and follow up with customers to help convert opportunities into sales.
- Assist with preparing bid submissions, product documentation, and project-related paperwork.
- Support management with sales reports, pipeline tracking, and related administrative tasks.
- Maintain organized customer correspondence, proposal documentation, and sales records.
Qualifications
Required:
- Strong communication, organizational, and customer service skills.
- Experience in inside sales, sales support, customer service, or a related administrative role.
- Proficiency with Microsoft Office, including Outlook, Excel, and Word.
- Ability to manage multiple tasks, meet deadlines, and maintain accurate records.
- Strong attention to detail, particularly with pricing, part numbers, and proposals.
- Ability to learn technical products and understand basic system configurations.
- Comfortable communicating with customers, vendors, and internal technical teams.
Preferred:
- Experience in the electronic security, low-voltage, electrical, IT, or technology industries.
- Familiarity with video surveillance, access control, intrusion detection, or intercom systems.
- Experience preparing equipment quotations, estimates, or project proposals.
- Experience working with CRM or sales management software.
- Familiarity with manufacturer product catalogs and distributor pricing.
- Ability to interpret basic construction drawings, equipment schedules, or technical specifications.
Ideal Candidate
We are looking for someone who takes ownership of their work, communicates effectively, and enjoys being part of a technical sales environment. The successful candidate should be comfortable working independently while collaborating with multiple departments.
Prior security industry experience is beneficial but not required. We are willing to train a motivated candidate who demonstrates strong sales support, organizational, and problem-solving skills.
What We Offer
- Full-time position with an established and growing security systems integrator.
- Opportunity to work with leading commercial security technologies and manufacturers.
- Training and professional development within the electronic security industry.
- Collaborative work environment with opportunities for career advancement.
- Compensation based on qualifications and experience.
About Platinum Protection Systems
Platinum Protection Systems LLC provides commercial electronic security solutions, specializing in the design, installation, integration, and support of access control, video surveillance, intrusion detection, intercom, and related security systems.
We serve commercial, institutional, residential property management, and other organizations requiring reliable, professionally integrated security solutions.