insurance customer service rep.

Welcome to Granite Insurance Agency Inc. Located right in the heart of Braintree, Massachusetts, our agency is built on the belief that insurance is about more than just policiesit is about the people and the local businesses we protect. We are looking for a genuine person who enjoys connecting with neighbors and helping them navigate the complexities of coverage with a smile. In this role, you will be the backbone of our client experience, providing the kind of thoughtful, reliable service that keeps our community secure. You will work directly from our Braintree office, where collaboration is common and every team members perspective is genuinely valued. We believe that when you feel supported and energized by your work, our clients get the absolute best version of us. If you are someone who finds satisfaction in solving problems and building lasting relationships, you will fit right in with our growing team. We are excited to meet someone who is ready to bring a positive attitude and a passion for service to our daily operations.

Salary Range: $55000.00 - $60000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Mon-Fri Schedule

Retirement Plan

Life Insurance

paid sick leave

401K

Pay Raise Opportunities

Paid Continuing Education

Mentorship with Established Agent

Hands-On Training

Weekends Off

Free Coffee

Responsibilities

1. Act as the first point of contact for our clients, addressing their insurance questions with patience and clarity.
2. Process policy changes, binders, and certificates of insurance with precision and efficiency.
3. Review upcoming renewals to ensure our clients have the proper coverage for their current life circumstances.
4. Coordinate effectively with insurance carriers to resolve billing inquiries and claims status requests.
5. Document client interactions thoroughly to ensure our team stays aligned on account history.
6. Proactively identify ways to improve our service processes to better support our local Braintree community.

1. Minimum of two years of experience in a customer service role within the insurance industry.
2. Strong command of agency management systems and Microsoft Office suite.
3. Polished verbal and written communication skills to clearly explain coverage details.
4. High attention to detail when reviewing policy documents and endorsements.