Insurance Customer Service Rep

Herndon Family Agency is a family-owned and operated insurance agency with 21 years of experience serving its clients and community. Our serve-first culture is at the heart of everything we do. We focus on educating clients, building lasting relationships, and helping people navigate the ever-changing world of insurance with confidence.

Our eight-person team works together in the office, creating a close-knit environment where communication and teamwork matter. We hold weekly team meetings to stay connected, solve problems, and make sure everyone is moving in the same direction. Over time, the relationships we build with our clients become just as meaningful as the relationships we build with one another.

Were seeking an Insurance Customer Service Rep to support current clients, handle service calls, set appointments, and assist with quoting and sales paperwork. Youll work alongside the agency team in an in-office environment where direct communication and collaboration help resolve client needs efficiently. The role offers hands-on training, licensing assistance, and opportunities to advance into management or sales.

• $18-$25 per hour based on experience
• Paid time off (PTO)
• Life insurance
• 401(k) plan
• Monday through Friday schedule
• Evenings, weekends, and holidays off

If youre ready to build client relationships while growing your insurance career, apply today!

Salary Range: $18 - $25 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Bonus Opportunities

Licensing Assistance

Work-Life Balance

Holidays Off

401k Plan

Mentorship

Continuing Education Opportunities

Performance Bonuses

Employee Discounts

Active Community Involvement

• Answer service calls from current clients
• Set client appointments
• Contact clients regarding late payments
• Collect intake forms and assist quoting
• Assist sales with closing paperwork
• Maintain accurate client files

• Property and Casualty license required to start
• A life license is required eventually
• Detail oriented
• Strong interpersonal and communication skills
• Confident phone communication skills
• Comfortable using computers
• Willingness to learn and ask questions