It/Av Support Specialist (Full-Time)

Description

Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Grand Prix, NASCAR and MotoGP attracting global fans during championship races on the famed Circuit and Live Nation producing over 30 headline concerts every year at the Germania Insurance Amphitheater.

Responsibilities:

• IT Support:
• Maintain essential IT operations (OS, security, applications, servers, email, etc.)
• Handle business-critical IT tasks and system improvements
• Research and evaluate emerging technologies
• Serve as the subject-matter expert for Mac OS X, Windows, and common software (Microsoft, Adobe, Google Workspace)
• Install, configure, and support workstations, peripherals, and printers
• Analyze staff needs, identify vulnerabilities, and improve efficiency/accuracy
• Implement application/software upgrades and troubleshoot performance issues
• Train employees on software and hardware usage, providing technical support
• AV Support:
• Assist in installing new A/V equipment and modifying existing systems
• Provide audio/video support before, during, and after events (concerts, races, rentals)
• Consult with clients, ensuring confidence in A/V equipment and event execution
• Adjust production setups based on changing client plans during events
• Help set up, break down, and troubleshoot A/V equipment
• Maintain and organize A/V equipment in storage rooms, including repairs and testing

Requirements

Required Skills & Qualifications:

• Two years of experience in IT support
• Deep knowledge of operating systems, current equipment/technologies, network maintenance, and system performance monitoring
• Excellent interpersonal and communication skills (written & verbal)
• Ability to maintain confidentiality
• Experience supporting Cisco equipment (IOS, Nexus, WLC, Meraki)
• Certifications: CompTIA Network+, CCNA or equivalent
• Strong understanding of 802.11 RF performance/reliability
• Experience with basic firewall configuration (Cisco ASA, FortiGate, pfSense)
• Familiarity with RF, Cable & IPTV solutions, fiber/copper networking
• Proficiency in troubleshooting, documentation, and organization
• Ability to maintain composure under pressure

Preferred Skills & Qualifications:

• Bachelor's degree (or equivalent) in computer science
• Project management experience
• Professional IT certifications (CompTIA Security+, CCNP, etc.)
• Experience with Dante & Cobranet audio over IP systems
• Video over SDI and fiber
• IP and RF video systems
• BSS control systems
• Tricaster and/or similar video switchers
• DiGiCo and Yamaha mixers

Scope:

• Support IT infrastructure at all events
• Respond promptly to emergency outages
• Work extended hours/weekends during major events
• Maintain a safe and professional work environment

Physical Demands:

• Ability to lift, carry, and maneuver equipment (up to 50-75 lbs)
• Stand, walk, climb stairs, and use hands for manipulation

Work Environment:

• Potentially loud environments requiring hearing protection
• Field operations under various weather conditions
• Occasional work in large crowds

EQUAL EMPLOYMENT OPPORTUNITY:

COTA strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.