IT Business Analyst

Core Responsibilities & Duties:

• Strong initiative to learn LTL processes (transportation management systems, freight workflows and business processes) and map together for gap analysis, reporting, software requirements, and/or presentations
• Use critical thinking to understand freight data and LTL operational processes without requiring supervision or direction for determining next steps
• Analyze shipment volumes, lane performance, and carrier metrics to identify trends, forecast operational demand, and deliver data-driven insights that support network-wide decision making.
• Mindful of attention to detail and ability to validate freight rating, billing data, and operational results
• Understand IT projects and project management within a transportation and logistics environment
• Lead LTL Operations IT projects from start to finish including TMS enhancements, freight rating systems, and terminal management tools
• Work outside documented/standardized processes to determine the most streamlined approach for solving operational issues across the LTL network
• Other duties as assigned

Qualifications :

• Bachelor''s degree in Business, Supply Chain, Logistics, Transportation, Information Systems, or a related field
• Industry experience is required
• 3+ years of experience as a Business Analyst preferably within an LTL, freight, or broader transportation and logistics environment
• Strong understanding of LTL operations including linehaul, pickup & delivery, freight rating, terminal operations, and carrier settlements
• Demonstrated ability to gather, analyze and document business requirements for IT projects with minimal supervision
• Experience working with business leaders and functional users to lead technology projects from initiation through delivery
• Proficiency in SQL and data analytics tools for querying, interpreting, and presenting operational data
• Proven ability to develop data-driven proposals and present findings to business stakeholders in a clear and compelling manner
• Strong critical thinking skills with the ability to work outside standardized processes to identify the most effective solutions
• Excellent written and verbal communication skills with strong attention to detail
• Experience with Transportation Management Systems (TMS) such as MercuryGate, SAP TM, or similar platforms preferred
• Familiarity with project management methodologies (Agile, Waterfall, or hybrid) preferred
• Ability to thrive in a fast-paced environment managing multiple priorities simultaneously

Skills :

• Ideal candidate will possess a "can do" attitude with a "will do" work ethic
• Must be a self-starter that does not require constant direction
• Ability to communicate effectively with all levels of operations/users
• Strong team player that thrives in a fast-paced environment
• General computer skills - Microsoft Office, Outlook, AS400
• Excellent communication and problem solving skills
• Be able to drive/display ownership/proactive behavior
• Efficiently handle multiple IT projects simultaneously
• Able to communicate effectively in English (Oral and Written) across range of cultural differences

Forward Air is an Equal Opportunity Employer

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