IT Customer Support Specialist

Job description

MI Technical solutions is seeking an experienced IT Customer Support Specialist to provide a full range of IT asset support and perform as the SharePoint site collection administrator/developer:

• Providing Level-2/3 support and troubleshooting to resolve issues.
• System installation; defining, documenting, and enforcing system standards.
• Configuring and installing various telecommunication and laptop devices and services (e.g., printers, VPN, QoS).
• Conducting testing of systems after software pushes
• Monitoring performance; troubleshooting network problems and outages;
• Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
• Mobile device (IOS/Android/Surface) Support Specialist.
• Provide in person or online End-User training for Office, IOS, and Windows systems
• Set up VTC and teleconference meetings for users and provide immediate technical assistance if required

Required Qualifications:

• Active DOD secret security clearance is required to qualify
• Recent IT experience (5 years preferred)
• Minimum of current CompTIA Security + Continuing Education (CE) (required)
• Microsoft 365 Suite/Teams/SharePoint experience (required)
• ACTR/CTR experience- NMCI and FlankSpeed experience (required)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.