IT Enterprise Specialist

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

IT Enterprise Specialist
JANE LEW West, VA (onsite)
11+Month Contract

Summary

Seeking a Desktop Support Technician to provide onsite technical support for desktop and laptop systems, mobile devices, printers, and scanners. This is a hands-on, customer-facing role that requires in-person support, hardware and software troubleshooting, computer imaging, and occasional travel to support multiple locations.

Responsibilities

• Provide onsite desktop support for Microsoft Windows-based desktops, laptops, mobile devices, printers, and scanners.
• Diagnose and resolve hardware, software, and operating system issues.
• Image, configure, deploy, and support desktop and laptop computers.
• Troubleshoot software applications and provide technical assistance to end users.
• Deliver in-person technical support and maintain a high level of customer service.
• Communicate proactively with customers regarding issue status and resolution.
• Support multiple locations with travel as needed using a personal vehicle.
• Collaborate with team members to resolve technical issues and meet organizational objectives.
• Perform additional desktop support and technical duties as assigned.

Requirements

• Experience supporting Microsoft operating systems in an onsite desktop support environment.
• Strong troubleshooting experience with desktops, laptops, mobile devices, printers, and scanners.
• Experience imaging computers and supporting software installations and configurations.
• Proven customer support experience in a hands-on, customer-facing role.
• Strong communication skills with fluency in English.
• Excellent listening, problem-solving, and interpersonal skills.
• Ability to manage multiple support requests while maintaining high-quality service.
• Willingness to travel 20 30% of the time using a personal vehicle (mileage and travel expenses reimbursed per company guidelines).
• Preferred knowledge of Active Directory, Microsoft Intune, MDM, Azure, Remedy, SCCM, Microsoft 365, and iOS.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.