IT Help Desk Manager

IT Help Desk Manager - Financial Services - Boston, MA

Daley And Associates is seeking an IT Help Desk Manager for a prestigious financial services client. This person will oversee employee technology support and lead a team of support professionals.

This role combines people management with hands-on involvement in daily support activities. The successful candidate will help employees resolve technology issues, develop team members, and improve the overall support experience.

This role will pay a base salary range of $120K-$150K Base + Bonus. This is an onsite position (may have some flexibility for 4 days onsite). 

Responsibilities

• Manage daily IT support activities and ensure employee requests receive appropriate attention.

• Coach and develop support staff through regular feedback, guidance, and performance management.

• Assist with escalated issues and keep employees informed throughout the resolution process.

• Review support trends and recommend practical improvements to processes, documentation, and training.

• Coordinate employee technology needs, including onboarding, equipment changes, and troubleshooting.

• Work with other technology teams and external providers to resolve issues and support business needs.

• Help maintain reliable, consistent support for workplace devices and business productivity tools.

• Participate in technology projects and communicate changes to affected employees.

Qualifications

• Experience in corporate IT support, including responsibility for supervising or leading others.

• A hands-on approach to troubleshooting and a strong commitment to customer service.

• Ability to organize workloads, set priorities, and follow through on outstanding issues.

• Clear communication skills and confidence working with employees at different levels of an organization.

• Experience supporting common workplace technologies, including Windows, Microsoft 365, laptops, and collaboration tools.

• Ability to develop team members and build productive relationships across departments.

• Familiarity with support ticketing platforms and IT support processes.

• Relevant education, certifications, or equivalent professional experience.

For immediate consideration, please email your resume to Ryan at Rhult@daleyaa.com with the subject line "IT Help Desk Manager - Boston".