IT Help Desk Technicians

Reputable, long-standing, and well-regarded local financial institution, with Community at the heart of its mission, is seeking an IT Help Desk Technician to join their team.
 
Great opportunity to build your IT career! Nesco offers health care coverage, paid sick time, and eligibility towards reaching paid holidays. Excellent benefits if brought on permanently by our client! 

Location: Colonie, NY (onsite)
Duration: 6+ months, opportunity for extension
Shift: Monday-Friday, 8:00 AM - 5:00 PM + one Saturday shift per month,
** Rotating Saturdays may be worked remotely, M-F Hours are fully onsite.

Responsibilities

• Respond to end-user questions and technical issues via phone and ticketing system
• Troubleshoot and resolve issues involving computers, applications, endpoints, peripherals, and banking equipment
• Deploy, configure, and troubleshoot endpoints and peripheral equipment
• Perform daily, month-end, quarter-end, and year-end computer operations tasks
• Monitor systems and report exceptions or status updates to the appropriate technology owner
• Perform preventative maintenance and business continuity activities, including backup and alternate computer operations testing
• Transfer data files and reports into designated repositories
• Create and maintain computer operations checklists and workflow diagrams
• Maintain Service Desk policies, procedures, and standards
• Follow established procedures with strong attention to detail
• Work independently and collaboratively with the broader technology team
• Perform other duties and IT-related projects as needed

Qualifications

• 3–5 years of related IT experience, or an equivalent combination of education and experience
• Microsoft, CompTIA, or other industry-recognized IT certification preferred
• Strong technical troubleshooting and problem-solving skills
• Ability to analyze and resolve endpoint and peripheral issues in a business-critical environment
• Strong written and verbal communication skills
• Excellent customer service skills and a professional approach to end-user support
• Ability to quickly learn new technologies, procedures, and processes
• Strong organizational skills and attention to detail
• Ability to work effectively both independently and as part of a collaborative team
• Familiarity with ITIL and IT service management concepts preferred
• Must be bondable

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

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