Best Practices, Communication Skills, Customer Relations, Customer Support/Service, Desktop Administration, Desktop PC, Document Scanners, HIPAA (Health Insurance Portability and Accountability Act), Hardware Repair, Healthcare, Help Desk, Identify Issues, Information Technology & Information Systems, Internet Security, Inventory Management, Inventory Reports, Laptop Hardware, Laptop PC, Lift/Move 20 Pounds, Lifting Equipment, Microsoft Access Database, Microsoft Active Directory, Microsoft Exchange Server Administration, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Nonprofit, Onboarding, Printers, Record Keeping, Software Administration, Support Documentation, Team Player, Technical Support, User Account Administration, Windows PowerShell
Overview
IT Support Specialist
Senior Services / Nonprofit Healthcare IndustryDetroit, MI (100% Onsite)Monday - Friday | 8:30 AM - 5:00 PM$39.00/hour90-Day Contract with Strong Potential for Extension
We are seeking an experienced IT Support Specialist to join a well-established nonprofit organization serving the senior healthcare community in Detroit. This is an excellent opportunity for a customer-focused IT professional who enjoys supporting end users in a collaborative environment while making a meaningful impact. You''ll provide day-to-day technical support for approximately 150 users, helping maintain business continuity during a period of increased IT demand.
Responsibilities
What You''ll Do
- Serve as the primary point of contact for end-user technical support requests.
- Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
- Prepare, image, configure, and deploy laptops, desktops, and mobile devices.
- Perform onboarding and offboarding tasks, including user account administration and password resets.
- Assist with Microsoft 365 administration, mailbox access, and group memberships.
- Coordinate hardware repairs with vendors and maintain accurate inventory records.
- Follow security best practices and support compliance within a HIPAA-regulated environment.
- Escalate complex technical issues when appropriate and maintain thorough documentation of support activities.
Min
Max
Qualifications
What We''re Looking For
Required Qualifications
- 3+ years of IT Support, Help Desk, or Desktop Support experience.
- Experience supporting Windows 10/11 environments.
- Strong Microsoft 365 troubleshooting experience.
- Excellent hardware and software troubleshooting skills.
- Security-minded approach with cybersecurity awareness.
- Outstanding customer service and communication skills.
- Ability to work independently with minimal supervision.
Preferred Qualifications
- Active Directory and/or Microsoft Entra ID experience.
- Exchange Online administration.
- Basic networking knowledge.
- Experience supporting a HIPAA-regulated environment.
- PowerShell familiarity.
Additional Information
- 100% onsite in Detroit, MI.
- Standard business hours: Monday through Friday, 8:30 AM - 5:00 PM.
- Very minimal local travel, if any.
- Occasional laptop deployments requiring lifting of equipment up to 20 lbs.
- Contract position expected to begin ASAP with a strong possibility of extension based on business needs.
This role is ideal for an IT professional who enjoys providing hands-on technical support, thrives in a service-oriented environment, and wants to contribute to an organization that supports older adults and the surrounding community.
Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a "live person".
P
PC Connection Inc
PC Connection, Inc. and all of its subsidiary companies are committed to equal opportunity and proud to be affirmative action employers. All qualified applicants will receive consideration for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law.
PC Connection, Inc. and all of its subsidiary companies are committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact Human Resources at 1-603-683-2000 for assistance.
2,500 to 4,999 employees
http://www.pcconnection.com/