IT Support Analyst

Location: Ponte Vedra, FL
Pay Rate: Up to $21/hour
Employment Type: Contract-to-Hire
Schedule: Monday–Friday, Standard Business Hours
Work Arrangement: 100% Onsite

Position Overview

SNI Technology is seeking an IT Support Analyst on behalf of a great local client in Ponte Vedra, FL. This is an excellent opportunity for an early-career IT professional looking to grow their technical support experience and potentially transition into a long-term, permanent position.

The IT Support Analyst will provide day-to-day technical support to end users, troubleshoot hardware and software issues, assist with account administration, and help maintain a reliable IT environment.

Key Responsibilities

• Provide technical support and troubleshooting assistance to end users.

• Diagnose and resolve common Windows operating system and Microsoft Office 365 issues.

• Assist with Active Directory account management and user access requests.

• Install, configure, maintain, and troubleshoot software applications.

• Manage and support mobile devices, including iPhone and Android technologies.

• Troubleshoot basic network connectivity and related technical issues.

• Document support requests, resolutions, and follow-up activities within a ticketing management system.

• Escalate more complex technical issues when necessary.

Required Qualifications

• 1–2 years of experience in an IT support, help desk, or desktop support role.

• Working knowledge of Windows 10 troubleshooting.

• Experience supporting Microsoft Office 365 applications.

• Familiarity with Active Directory and user account administration.

• Experience utilizing an IT ticketing or service management system.

• Basic understanding of software installation, configuration, and troubleshooting.

• Experience supporting mobile devices, including iOS and Android.

• Basic networking and connectivity troubleshooting skills.

• Strong communication, customer service, and problem-solving abilities.

• Ability to work onsite Monday through Friday during standard business hours.