Help Desk Support Specialist Professional Staffing Services GroupHelp Desk Support SpecialistWinter Park, FLContractorRole Overview Our client, a prestigious independent college-preparatory school in Central Florida, is seeking a customer-service-oriented Help Desk Support Specialist . System Lifecycle Management: Perform diagnostics on laptops and desktops; coordinate necessary repairs, upgrades, and imaging following industry best practices.
Desktop/Help Desk Support--Tier 3--MSP Model Spark RecruitingDesktop/Help Desk Support--Tier 3--MSP ModelBoca Raton, FloridaThe position recommends and initiates process improvements to maximize operational efficiency, supports a variety of advanced projects and tasks, helps lead, mentor, and coach other IT Support Technicians while also demonstrating a high level of proficiency with regards to company concepts, practices and protocols. The group is very big in supporting the Office 365 Stack/Azure/related networks for customers in southern FL (West Palm Beach to FT Lauderdale).
Help Desk Specialist I - Tier 1 Support TEEMAHelp Desk Specialist I - Tier 1 SupportOrlando, FL$45,000–$47,000Key responsibilities include troubleshooting application and access issues, documenting incidents, managing ticket workflows, escalating complex problems, and keeping users informed throughout the resolution process. Join a collaborative technical support team providing frontline assistance to external users, business partners, and government stakeholders in a 24/7/365 operations setting.
Help Desk Support Engineer - SOUTHCOM EDA Celestar CorpHelp Desk Support Engineer - SOUTHCOM EDAFLRemoteProposed personnel possess the knowledge and capability to provide technical support for JIRA, GitLab, and other IT management tools, ensuring users receive prompt issue resolution and training. Required Qualifications and Skills (Must Be Reflected on Your Resume): An Associate's degree in information technology, Computer Science, or a related field -OR- A minimum of 3 years of equivalent experience in contract administration.
Help Desk Support Engineer - Jr Nalley ConsultingHelp Desk Support Engineer - JrDoral, FLFull timeRequired Experience: Possess the knowledge and capability to provide technical support for JIRA, GitLab, and other IT management tools, ensuring users receive prompt issue resolution and training. Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions.
IT Help Desk Support - Level II (MSP) K2 StaffingIT Help Desk Support - Level II (MSP)Miami, FloridaDuties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
IT Help Desk Technician iVenture Solutions, Inc.IT Help Desk TechnicianTampa, FL$37,000–$50,000 / yearHelp Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses.
Help Desk Specialist II -Tier 2 Support TEEMAHelp Desk Specialist II -Tier 2 SupportOrlando, FL$52,000–$55,000Provide 24x7x365 Tier II advanced technical support for incidents and requests transferred via ServiceNow ticket or warm-transferred telephone call. • Perform advanced (second level) remote troubleshooting for: - Mobile device issues, including CBP's mobile service environment (AirWatch).
Senior Project Support / Federal Travel Help Desk Specialist - NASA Kennedy Space Center ASRC Federal Holding CompanySenior Project Support / Federal Travel Help Desk Specialist - NASA Kennedy Space CenterMerritt Island, FLRemoteThis position functions as a primary point of contact for travelers, travel arrangers, approving officials, and financial personnel by resolving complex travel issues, interpreting travel regulations, and providing expert guidance regarding authorizations, reservations, vouchers, reimbursements, and travel system functionality. Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams), Help Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual Meeting platforms.
Help Desk / IT Support Specialist (Hybrid – Boca Raton, FL) Shoes For Crews North America, LLCHelp Desk / IT Support Specialist (Hybrid – Boca Raton, FL)Boca Raton, FLRemoteShoes For Crews is a dynamic designer, manufacturer, and B2B marketer of technologically advanced, top-rated slip-resistant footwear serving the foodservice, hospitality, industrial, and healthcare industries, protecting over 3.5 million workers annually across more than 120,000 workplaces. Administer Microsoft Active Directory and Entra ID (Azure AD), including user provisioning, group policies, and domain management.
Help Desk / IT Support Specialist (Hybrid Boca Raton, FL) Shoes For Crews, LLCHelp Desk / IT Support Specialist (Hybrid Boca Raton, FL)Boca Raton, FLRemoteShoes For Crews is a dynamic designer, manufacturer, and B2B marketer of technologically advanced, top-rated slip-resistant footwear serving the foodservice, hospitality, industrial, and healthcare industries, protecting over 3.5 million workers annually across more than 120,000 workplaces. Administer Microsoft Active Directory and Entra ID (Azure AD), including user provisioning, group policies, and domain management.
Help Desk Support Tier II (Pipeline) Lucayan Technology SolutionsHelp Desk Support Tier II (Pipeline)Tampa, FloridaThis role serves as an escalation point for complex issues, supporting system integrity, compliance, and advanced troubleshooting to ensure the availability of mission-critical medical IT systems. We are currently seeking an IT Help Desk II Technician to provide Tier 2 support for the 6th Medical Group (6 MDG) at MacDill AFB.
Support Desk Specialist Tier 2 IT Help Desk Marco Technologies LLCSupport Desk Specialist Tier 2 IT Help DeskMarco Island, FLCurrent certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. Communication - Must possess strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
Help Desk Specialist Science Applications International CorpHelp Desk SpecialistHomestead, FLThe purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide SOCSOUTH, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. Coordinates Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user.
NewStudent Help Desk Specialist - Remote Troubleshooter The Chronicle of Higher EducationStudent Help Desk Specialist - Remote TroubleshooterFort Myers, FLRemoteThe position involves performing basic office duties, providing customer service, and offering support for the university's IT services. Candidates must be enrolled students, possess excellent customer service skills, and have basic knowledge of computers.
NewIT Support Services II - Help Desk CourserIT Support Services II - Help DeskMiami Lakes, FLFull timeWe forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. This role requires the ability to handle more advanced technical issues, mentor junior team members, and contribute to client-facing IT projects and initiatives.
Help Desk Support Engineer PRESCIENT EDGE CORPORATIONHelp Desk Support EngineerDoral, FLSubmit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements. Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA.
AVP, Help Desk User Support BGC Group IncAVP, Help Desk User SupportJacksonville, FLThe AVP, Help Desk User Support will oversee a team responsible for delivering exceptional on-site desktop and end-user support in a fast-paced financial services environment. This role requires a hands-on approach, strong leadership skills, and the ability to manage a diverse range of IT support tasks, from hardware and software troubleshooting to global project implementation.
Help Desk Specialist Booz Allen Hamilton IncHelp Desk SpecialistFL$52,900–$108,000 / yearYou will be providing Tier I and II support for Help Desk tickets from team members and mission partners within the response service level agreement, updating tickets daily with complete notes, and ensuring tickets are resolved to the customer's satisfaction before they are closed. Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.
IT Help Desk Technician Shaw DevelopmentIT Help Desk TechnicianBonita Springs, FloridaCORE COMPETENCIES: Strategic Skills: •Functional and technical skills •Learning on the fly •Problem solving Operating Skills: •Informing •Time management •Managing through systems Courage: •Standing alone Energy and Drive: •Action oriented •Drive for results Organizational Positioning Skills: •Written communication •Comfort around higher management Personal and Interpersonal Skills: •Approachability •Ethics and values •Integrity and trust •Understanding others (groups) EDUCATION and/or EXPERIENCE: High school diploma required, Associate Degree and / or equivalent experience required. This includes following established policies, following ISO 9001 & 14001 policies, regulatory compliance (i.e. NIST 800-1717), business practices, and work instructions, using problem solving techniques to solve root causes of problems, and viewing quality as customer satisfaction.
IT Help Desk Technician EnterfusionIT Help Desk TechnicianOrlando, FloridaA successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. If you are looking to establish your career in IT and become part of a vibrant team dedicated to providing high-quality technical support, apply today to become a valuable member of Enterfusion!
IT Help Desk Technician iVenture SolutionsIT Help Desk TechnicianTampa, FL$37,000–$50,000 / yearHelp Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses.
IT Help Desk SEBENZA LLC,IT Help DeskTallahassee, FloridaAs a Client Technologies Technician, you'll serve as the first point of contact for IT support, delivering prompt, professional assistance while ensuring systems and users stay productive. We're looking for a Client Technologies Technician to be the friendly, knowledgeable front line of an IT Help Desk supporting a fast-paced professional environment.
Specialist, R1 Help Desk Support goTRGSpecialist, R1 Help Desk SupportMiami, FLThe Help Desk Specialist will be expected to learn our proprietary software and the operations that utilize it to assist in configuring, troubleshooting, and supporting clients. This role will also be responsible for documenting issues and feature requests through Slack and ticketing software while maintaining communication to our development team and the client about those requests.
Help Desk Specialist Inteletech GlobalHelp Desk SpecialistTallahassee, FloridaJob Description: FL-DOH-Patient Care Programs-Help Desk Specialist - Provide technical assistance and customer service for the Florida Department of Health Bureau of Communicable Diseases Patient Care Programs . Our onsite teams work directly with our clients to understand and analyze the current-state of problems and design specifically tailored conceptual solutions.
Help Desk Representative PRESCIENT EDGE CORPORATIONHelp Desk RepresentativeDoral, FLDescription: Proposed personnel possess the knowledge and capability to provide technical support for cloud-based and on premises environments, ensuring timely and effective resolution of IT related issues. Personnel must be proficient in IT troubleshooting methodologies, ticketing system usage (e.g., JIRA, ServiceNow), and customer service best practices.
Help Desk Assistant, Crayola Experience Crayola LLCHelp Desk Assistant, Crayola ExperienceOrlando, FLPart timeRegardless of past practice, all resumes submitted by search firms to any employee at Crayola LLC via e-mail, the Internet, or directly to hiring managers at Crayola LLC in any form without valid written search agreement in place for that position will be deemed the sole property of Crayola LLC, and no fee will be paid in the event the candidate is hired by Crayola LLC as a result of the referral or through other means. While performing the duties of this job, the employee is frequently required to walk; talk; hear; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms.
Help Desk Analyst - II Manpower - South FloridaHelp Desk Analyst - IIBoca Raton, FLSupport network troubleshooting activities involving TCP/IP protocols, DNS configurations, VPN access, firewall settings, LAN/WAN connectivity, and network security measures like Meraki. This position requires someone who can immediately troubleshoot Microsoft 365, Active Directory, Windows endpoints, networking, and end-user issues with minimal ramp-up.
Help Desk Lead - Mid Nalley ConsultingHelp Desk Lead - MidDoral, FLFull timeProposed personnel possess the knowledge and capability to lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments. Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
IT Help Desk Specialist Revel StaffingIT Help Desk SpecialistTampa, FloridaThis role supports internal users with common technology issues, including account access, EMR/EHR systems, healthcare applications, email, VPN, connectivity, and basic hardware/software troubleshooting. Provide first-level technical support for common IT issues, including password resets, account lockouts, EMR/EHR access issues, healthcare application support, VPN, email, connectivity, software, and basic hardware problems.
IT Help Desk Support Engineer (MSP) K2 StaffingIT Help Desk Support Engineer (MSP)Fort Lauderdale, FloridaDuties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Qualifications & Requirements Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Senior Specialist, Help Desk Support Raymond James Financial IncSenior Specialist, Help Desk SupportSaint Petersburg, FLAt Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. Job Summary: With the goal of providing superior service and first contact resolution, this role delivers front-line technical support to customers via multiple communication channels in a customer contact center environment.
Help Desk Level II Technician TeamLogic IT, Fort Myers, FL,Help Desk Level II TechnicianFort Myers, FLThese issues will be related to Windows servers and desktops, Microsoft cloud services including Microsoft 365 and Azure, firewalls, managed switches, and LAN/WAN connectivity issues. Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets.
Help Desk technician Kaseya LtdHelp Desk technicianOrlando, FLKaseya's Help Desk Engineer will build and expand upon our professional and quality technical support service provided to end customers of varying technical backgrounds and ensure clients' satisfaction by meeting or exceeding customer Service Level Agreement expectations. 2 to 3 years of experience supporting End Users in office environments as a Service/Help Desk, Desktop Support Engineer or Support Center Agent preferred.
Help Desk Representative - SOUTHCOM EDA Celestar CorpHelp Desk Representative - SOUTHCOM EDAFLRemoteRequired Qualifications and Skills (Must Be Reflected on Your Resume): A Bachelor's degree in Information Technology, Computer Science, or a related field -OR- A minimum of 3 years of equivalent experience in IT support. Responsibilities: Proposed personnel possess the knowledge and capability to provide technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT-related issues.
Help Desk Representative - Mid Nalley ConsultingHelp Desk Representative - MidDoral, FLFull timeRequired Experience: Demonstrated experience in resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems. Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions.
NewDISTRIBUTED COMPUTER SYSTEMS SPECIALIST (Working Title: HELP DESK SPECIALIST) STATE OF FLORIDADISTRIBUTED COMPUTER SYSTEMS SPECIALIST (Working Title: HELP DESK SPECIALIST)Tallahassee, FL$40,000–$50,000 / yearRequisition No:878742Working Title: DISTRIBUTED COMPUTER SYSTEMS SPECIALIST (Working Title: HELP DESK SPECIALIST) - 43004779*****OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY*****CLASS TITLE: DISTRIBUTED COMPUTER SYSTEMS SPECIALISTWORKING TITLE: HELP DESK SPECIALISTDIVISION: OFFICE OF INFORMATION TECHNOLOGYBUREAU: DISTRIBUTED INFRASTRUCTURE – HELP DESK SERVICESCITY: TALLAHASSEECOUNTY: LEONSPECIAL NOTES:Two (2) years of experience in Computer Science or Information Technology-related field, such as cybersecurity, programming, computer science, engineering or similar is required. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.
Help Desk Technician DoubleLine Income Solutions FundHelp Desk TechnicianTampa, FLThis includes workstations, peripherals, mobile devices, VoIP devices, A/V conferencing systems, desktop applications, cloud applications, and mobile applications. The Help Desk Technician will be responsible for providing support for hardware and software issues related to the firm's user-facing systems.
Help Desk Technician I JRM Construction Management, LLCHelp Desk Technician IFort Lauderdale, FLGuided by integrity, teamwork, continuous improvement, and genuine care for our people, JRM provides an environment where employees can grow and help shape the company's long-term success. Install and configure end-user hardware and peripherals (desktops/laptops, monitors, printers, headsets, VoIP handsets) and apply approved firmware/driver updates.
Help Desk Engineer By Light Professional IT Services LLCHelp Desk EngineerOrlando, FloridaAbility to interact proficiently with vendors, users, customers, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains.
NewOnsite IT Help Desk Specialist NetSuite End-User Support Mes-Life-SafetyOnsite IT Help Desk Specialist NetSuite End-User SupportTallahassee, FLThis full-time position demands strong technical support skills, with responsibilities including user assistance and device management across various platforms. The ideal candidate will have proven experience in IT support, excellent communication skills, and a customer-focused approach.
Senior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IITampa, FLSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Senior Help Desk Technician Contact Government Services LLCSenior Help Desk TechnicianMiami, FLSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
IT Help Desk Analyst II StratAcuity Staffing Partners IncIT Help Desk Analyst IIMaitland, FL$23–$27 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
Help Desk Lead - SOUTHCOM EDA Celestar CorpHelp Desk Lead - SOUTHCOM EDADoral, FLANTICIPATED AWARD: February/March 2026 ANTICIPATED START: March 2026 PERIOD OF PERFORMANCE: 1 Base Year + 3 Option Years LOCATION: Doral, FL CLEARANCE REQUIREMENT: Active TS/SCI Clearance. Required Qualifications and Skills (Must Be Reflected on Your Resume): • A Bachelors degree in Information Technology, Computer Science, or a related field -OR- A minimum of 5 years of equivalent experience in IT service management.
Help Desk Engineer Raydon CorpHelp Desk EngineerOrlando, FLAbility to interact proficiently with vendors, users, customers, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains.
FL-DOH-Patient Care Programs-Help Desk Specialist PeopleNTech LLCFL-DOH-Patient Care Programs-Help Desk SpecialistAlexandria, FLFL-DOH-Patient Care Programs-Help Desk Specialist - Provide technical assistance and customer service for the Florida Department of Health Bureau of Communicable Diseases Patient Care Programs. *** Provide technical assistance and customer service for the Florida Department of Health Bureau of Communicable Diseases Patient Care Programs.
Help Desk Lead PRESCIENT EDGE CORPORATIONHelp Desk LeadDoral, FLThe contractor shall coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting. Description: The contractor shall manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
Help Desk Engineer Metova FederalHelp Desk EngineerOrlando, FloridaFull timeAbility to interact proficiently with vendors, users, customers, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains.
Help Desk Analyst Miami Jewish Health Systems IncHelp Desk AnalystMiami, FLProvides remote support to users with technical problems and information technology needs involving enterprise software systems, workstation and laptop computers, handheld and mobility devices, print/fax/copy, telecom, and network services in a distributed organization. Provides the first line of technical support via telephone, email and remote-connect methods for hardware, network, systems, and software applications for internal/external customers, including support of the following technologies: Desktop and laptop computers.