IT Support Associate

We are looking for an IT Support Associate with a genuine interest in solving problems and helping others. We are looking for someone who can adapt quickly and add value to our fast-paced, growing business, and someone who can work well with a wide variety of different people.

The IT Support Associate is a member of the IT Operations team and will be responsible for supporting the organization's computing environment by troubleshooting computers and systems to identify problems that impair system availability. This includes managing desktop configurations for computers and monitors, and a basic understanding of hybrid identity and cloud-managed endpoints.

This is a hybrid role, split between our headquarters office and home, on a nationally distributed team reporting directly to the IT Support Manager. As a member of the IT Support team, you will work closely with Systems Engineers on the IT Infrastructure team to fulfill requests and escalate issues, as necessary. 

The person in this position will provide hands-on support for our Minneapolis, MN office 3 days per week: Tuesdays, Wednesdays, and Thursdays with additional days on-site as needed.

Responsibilities: 

• The IT Support Associate supports employee end users by answering questions and troubleshooting issues with existing hardware and software.

• Triage IT help desk tickets in the Jira Service Desk system by managing tasks and tracking changes with a high level of detail.

• Provide a basic level of support and systems troubleshooting by responding to support requests and working with internal customers to support their IT needs.

• Troubleshoot system problems and escalate issues to team members and vendors, as necessary.

• Manage Windows workstations using Microsoft Intune and Autopilot, including device enrollment, imaging, and software deployment.

• Support day-to-day administration of user accounts, groups, and permissions across hybrid Active Directory and Entra ID.

• Provide first-line support for common business applications and services, including Microsoft 365, Exchange Online, SharePoint/OneDrive, and endpoint security tools (e.g., Sophos, CyberArk EPM).

• Take part in an on-call rotation for after-hours emergency support requests.  Rotation is every three weeks.

• Occasional travel to other office locations (e.g., Pennsylvania, Maryland) may be required to support on-site troubleshooting, equipment installation, and decommissioning.

Qualifications:

• 1-2 years of experience providing IT Help Desk support.

• Experience supporting Enterprise Windows Workstations.

• Experience with a modern endpoint/device management tool (e.g., Microsoft Intune, or similar MDM/UEM platform).

• Experience with general administration of Microsoft Active Directory and/or Entra ID.

• Able to communicate effectively with customers across multiple channels (in person, phone, chat, and email).

• Ability to work in a fast-moving environment to assist customers with technological requests.

• Self-starter with strong personal-management and problem-solving skills.

• Comfortable working with a remote workforce.

• Ability to lift 50lbs.

Preferred Qualifications:

• 2+ years of professional IT Help Desk experience.

• Experience using and contributing to a knowledge base, such as documenting solutions, writing how-to articles, or improving existing support documentation.

• AWS Workspace troubleshooting.

• Experience working and routing tickets in Atlassian Jira Service Desk.

• Experience with Microsoft Intune and Autopilot for device provisioning.

• Experience with Microsoft 365/Entra ID administration.

• Knowledge of hybrid identity concepts (on-prem AD to Entra ID sync).

• Knowledge of server and network infrastructure and support.

• Comfort reading and running provided PowerShell scripts for routine administrative tasks.

• Knowledge of enterprise network security and data privacy best practices.

• Comfort working alongside AI-assisted support tools (e.g., ticket triage/routing bots, Copilot-style assistants).

A few benefits offered for full-time roles include:

• Comprehensive health insurance, dental insurance, and vision coverage
• Company-paid life insurance, short and long-term disability insurance
• Generous PTO, paid holidays, and floating holidays
• Summer hours: Participating employees will enjoy a half day every other Friday
• Investment in career development including LinkedIn Learning and professional development funds

The base pay range for this role is $48,000-$58,000/year.  Base pay is positioned within the range based on several factors including an individual’s knowledge, skills, and experience, with consideration given to internal equity.

About Longevity Holdings

Longevity Holdings (doing business through its subsidiaries PBI Research Services, The Berwyn Group, Inc., ITM, Life Insurance Trust Company, Fasano Underwriting, Twentyfirst, Longevity Trading & Analytics, and LexServ) is a fast-growing company that provides senior longevity data, analytics and services to the pension, benefits, life insurance, structured settlement, and life settlement markets.

Longevity current has offices in these locations: Minneapolis, MN, Cedar Falls, IA, Sioux Falls, SD, Fort Washington, PA, Rockville, MD, Independence, OH, and Omaha, NE.

Equal Employment Opportunity

Longevity Holdings, Inc. is committed to providing equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Longevity Holdings, Inc. complies with all applicable laws governing nondiscrimination in employment and is committed to ensuring equal opportunity in all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, training, and termination.

In addition, Longevity Holdings, Inc. maintains affirmative action programs to employ and advance in employment qualified individuals with disabilities and protected veterans, in accordance with applicable federal law. These programs are designed to ensure equal employment opportunity and to promote accessibility and inclusion in the workplace.

Longevity Holdings, Inc. is committed to making employment decisions based on valid job-related requirements and to maintaining a workplace free from unlawful discrimination and harassment.

Other Items To Note

• Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TN, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment Visa at this time or in the future.
• No agency emails, calls, or solicitations are accepted without a valid agreement.

Our privacy notice is available at www.itm21st.com/longevity-holdings-privacy-notice/