IT Support Specialist

Location: Williamsburg, Brooklyn
Schedule: Monday–Thursday, 9:00 AM–6:00 PM, plus every other weekend
Weekend Hours: Friday, 9:00 AM–12:00 PM; Sunday, 12:00 PM–6:00 PM
Salary: $80,000–$100,000, depending on experience

Position Overview

We are seeking an IT professional to join a growing technology company and provide technical support to customers. The ideal candidate has a solid IT background, strong troubleshooting skills, and excellent communication skills. This role is suited for someone who enjoys solving technical problems and helping customers navigate technology-related issues.

Key Responsibilities

• Provide technical support and troubleshooting to customers.

• Diagnose and resolve software, connectivity, and general IT issues.

• Guide customers through technical questions and problem resolution.

• Escalate complex issues when necessary and follow up to ensure resolution.

• Document support requests and maintain accurate records.

• Work with the internal team to improve the customer support experience.

Qualifications

• Previous IT experience in technical support, help desk, or a similar role.

• Strong troubleshooting and problem-solving abilities.

• Excellent communication and customer service skills.

• Comfortable explaining technical concepts to nontechnical users.

• Organized, patient, and able to manage multiple support requests.

• Willingness to work the specified schedule, including every other weekend.