Role summaryEntry-level technical support role focused on intake, first-response support, ticket handling, monitoring response, and foundational troubleshooting. Primary characteristicsEarly-career or developing technical resourceWorks best with established process and supervisionBuilds discipline in communication, documentation, and triageLearns the client environments, tools, and support workflows Core responsibilitiesAnswer inbound support requests and create or update ticketsPerform basic user support and troubleshootingEscalate issues with appropriate notes and contextRespond to standard monitoring alerts and routing actionsFollow SOPs for ticket handling, communication, and documentationSupport routine user administration and onboarding/offboarding tasks Expected focusCustomer interactionProcess adherenceTicket hygieneFoundational troubleshooting Pay: $18.00–$22.00/hourWhy Join NTS?Competitive payMedical, Dental, and Vision InsurancePaid Time Off and Holidays401(k)Ongoing technical training and certification opportunitiesCareer advancement within a growing technology companyOpportunity to work on diverse and challenging infrastructure projectsAt Networking Technologies + Support, you'll help build the technology infrastructure that keeps businesses connected. If you enjoy hands-on installation work, networking, and delivering quality solutions to clients, we'd love to hear from you.Networking Technologies + Support (NTS) is an Equal Opportunity Employer.