IT Support Specialist

This role will provide onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on Email support and administration. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, effectively manages up and influences leadership, and collaborates well with immediate peers.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 1 years Technical Operations experience
• At least 1 years of experience with IT systems and infrastructure
• At least 1 years experience with desktop platforms and operating systems
• At least 1 years of experience with incident management and reporting tools

Preferred Qualifications:

• Bachelors Degree in Business, Information Systems, Computer Science
• At least 1 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
• ITIL Certification
• At least 1 year experience with ServiceNow
• At least 1 years experience administering Google Workspace, Microsoft Exchange, Proofpoint, Virtru.
• At least 1 year of experience with public cloud (AWS, Azure, or GCP)

Richmond, Virginia, United States

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