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Skills
Communication Skillsunmatched
Customer Support/Serviceunmatched
Dell Computersunmatched
Electrical Wiringunmatched
Establish Prioritiesunmatched
Fax Machinesunmatched
Food Servicesunmatched
Food and Beverage Industryunmatched
Help Deskunmatched
Hewlett-Packard Product Familyunmatched
High Tech Industryunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Interpersonal Skillsunmatched
Inventory Managementunmatched
Juniper Networks Product Familyunmatched
Microsoft Active Directoryunmatched
Microsoft Officeunmatched
Microsoft Product Familyunmatched
Microsoft Windows Operating Systemunmatched
Multiplatform/Cross-Platformunmatched
Network Supportunmatched
On Callunmatched
Peripheral Hardwareunmatched
Point of Sale (POS) Systemsunmatched
Presentation/Verbal Skillsunmatched
Printersunmatched
Printingunmatched
Problem Solving Skillsunmatched
Sales Supportunmatched
Software Installationunmatched
Software Licensesunmatched
Software Upgradesunmatched
Technical Presentationunmatched
Technical Supportunmatched
Willing to Travelunmatched
Writing Skillsunmatched
Description
AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be scheduled Monday through Friday with some on-call as needed.
Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.
Duties & Responsibilities:
Support 350 local users and 1,700 remote users
Track all issues, troubleshooting steps, and solutions in real time using the helpdesk ticketing system
Maintain accurate inventory of technology assets including hardware, software, and licensing
Independently review user manuals and identify solutions to complex issues
Prioritize, diagnose, and resolve issues pertaining to computers, printers, peripherals, and phone equipment
Support Windows, Microsoft Office, Active Directory, and other commercial and proprietary software
Support networked multifunction units to include printing, scanning, and faxing
Work through vendor support including: Dell, HP, Xerox, Microsoft, Juniper and several specialty software companies
Support point of sale (POS) systems
Follow up on closed tickets to verify satisfactory resolution
Participate in structured cabling/wiring as required
Setup and/or assist with technology for presentations
Endeavor to resolve issues on first call without escalation
Escalate appropriately to specialty IT groups
Install and upgrade software on end user computer
Requirements:
Experience in hardware, software, and network troubleshooting, or equivalent training and/or education
Customer service training and/or experience
Ability to handle interactions with diplomacy and tact
Ability to gauge the users technical ability and communicate in appropriate technical or non-technical language
Minimum of 1 years' experience in an IT support organization or equivalent education with Information Technology focus
Excellent interpersonal skills
Strong verbal and written skills in order to provide effective phone, desk-side, and email support
Self-motivated to learn and support new and fast-changing technologies on multiple platforms
Ability to travel up to 15% of scheduled hours, which may include overnight stays
Benefits:
A family culture and atmosphere
Competitive compensation
Health, dental, vision, and life insurance for full-time team members