Ideal Candidate Profile:Seeking an IT Support Technician- Print Services who will be responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
Required Skills & Experience Microsoft 365 Strong communication and interpersonal skills and detail oriented Strong analytical and troubleshooting skills Ability to prioritize tasks and manage time effectively in a fast-paced environment. Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Commitment to delivering high quality end user support and customer service Experience in a help desk or technical support role. Knowledge of IT systems
Desired Skills Knowledge of print services environment
Numbers & Facts
Location
Richmond, VA
Skills
Analysis Skillsunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Establish Prioritiesunmatched
Help Deskunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Interpersonal Skillsunmatched
Microsoft Product Familyunmatched
Printersunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Service Deliveryunmatched
Technical Supportunmatched
Time Managementunmatched
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